Page Comparison

Sr.	Report Category	Report Name	Report Description
1	Standard	Central Main report	This report is shown in the ‘reports page’ of central web UI.
2	Standard	Call Detailed Report	Details of each Inbound / Outbound call
23	Standard	Call Summary Report	Summary of all Inbound / Outbound calls
34	Standard	Call Traversal Report	Detailed journey of a customer at key points in an IVR
45	Standard	Agent Summary Report	Summary and statistics for each Agent in a given day
56	Standard	Agent Interval Report	Summary and statistics for each Agent in an interval
67	Standard	Agent Session Report	Details of Agent's session for a given period
78	Standard	Queue Summary Report	Summary of each Queue for given period
89	Standard	Queue Interval Report	Summary of each Queue in intervals
910	Advanced	SMS Detailed Report	Details of each SMS initiated
1011	Advanced	Email Detailed Report	Details of each Email initiated
1112	Advanced	Request Summary Report	Details of each request(Job/Call list) uploaded
1213	Advanced	STT Detailed Report	Detail response of STT for each call
1314	Advanced	NLP Detailed Report	Detail response of NLP Engine for each call

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