Page Comparison

Sr.	Report Category	Report Name	Report Description
1	Standard	Central Main report	This report is shown in the ‘reports page’ of central web UI.
2	Standard	Call Detailed Report	Details of each Inbound / Outbound call
3	Standard	Call Summary Report	Summary of all Inbound / Outbound calls
4	Standard	Call Traversal Report	Detailed journey of a customer at key points in an IVR
5	Standard	Agent Summary Report	Summary and statistics for each Agent in a given day
6	Standard	Agent Interval Report	Summary and statistics for each Agent in an interval
7	Standard	Agent Session Report	Details of Agent's session for a given period
8	Standard	Queue Summary Report	Summary of each Queue for given period
9	Standard	Queue Interval Report	Summary of each Queue in intervals
10	Advanced	SMS Detailed Report	Details of each SMS initiated
11	Advanced	Email Detailed Report	Details of each Email initiated
12	Advanced	Request Summary Report	Details of each request(Job/Call list) uploaded
13	Advanced	STT Detailed Report	Detail response of STT for each call
14	Advanced	NLP Detailed Report	Detail response of NLP Engine for each call
15	Advanced	Dialer Call Detailed Report	Details of each dialer call
16	Advanced	Dialer Call Summary Report	Detailed summary of dialer calls, day wise

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