Central Reports
- Riddhi Shah (Deactivated)
Sr. | Report Category | Report Name | Report Description |
|---|---|---|---|
1 | Standard | This report is shown in the ‘reports page’ of central web UI. | |
2 | Standard | Details of each Inbound / Outbound call | |
3 | Standard | Summary of all Inbound / Outbound calls | |
4 | Standard | Detailed journey of a customer at key points in an IVR | |
5 | Standard | Summary and statistics for each Agent in a given day | |
6 | Standard | Summary and statistics for each Agent in an interval | |
7 | Standard | Details of Agent's session for a given period | |
8 | Standard | Summary of each Queue for given period | |
9 | Standard | Summary of each Queue in intervals | |
10 | Advanced | Details of each SMS initiated | |
11 | Advanced | Details of each Email initiated | |
12 | Advanced | Details of each request(Job/Call list) uploaded | |
13 | Advanced | Detail response of STT for each call | |
14 | Advanced | Detail response of NLP Engine for each call | |
15 | Advanced | Details of each dialer call | |
16 | Advanced | Detailed summary of dialer calls, day wise |
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