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Sr.

Report Category

Report Name

Report Description

1

Standard

Call Detailed Report

Details of each Inbound / Outbound call

2

Standard

Call Summary Report

Summary of all Inbound / Outbound calls

3

Standard

Call Traversal Report

Detailed journey of a customer at key points in an IVR

4

Standard

Agent Summary Report

Summary and statistics for each Agent in a given day

5

Standard

Agent Interval Report

Summary and statistics for each Agent in an interval

6

Standard

Agent Session Report

Details of Agent's session for a given period

7

Standard

Queue Summary Report

Summary of each Queue for given period

8

Standard

Queue Interval Report

Summary of each Queue in intervals

9

Advanced

SMS Detailed Report

Details of each SMS initiated

10

Advanced

Email Detailed Report

Details of each Email initiated

11

Advanced

Request Summary Report

Details of each request(Job/Call list) uploaded

12

Advanced

STT Detailed Report

Detail response of STT for each call

13

Advanced

NLP Detailed Report

Detail response of NLP Engine for each call

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