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Created by Riddhi Shah, last modified on Sept 11, 2020

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Sr.	Report Category	Report Name	Report Description
1	Standard	Call Detailed Report	Details of each Inbound / Outbound call
2	Standard	Call Summary Report	Summary of all Inbound / Outbound calls
3	Standard	Call Traversal Report	Detailed journey of a customer at key points in an IVR
4	Standard	Agent Summary Report	Summary and statistics for each Agent in a given day
5	Standard	Agent Interval Report	Summary and statistics for each Agent in an interval
6	Standard	Agent Session Report	Details of Agent's session for a given period
7	Standard	Queue Summary Report	Summary of each Queue for given period
8	Standard	Queue Interval Report	Summary of each Queue in intervals
9	Advanced	SMS Detailed Report	Details of each SMS initiated
10	Advanced	Email Detailed Report	Details of each Email initiated
11	Advanced	Request Summary Report	Details of each request(Job/Call list) uploaded
12	Advanced	STT Detailed Report	Detail response of STT for each call
13	Advanced	NLP Detailed Report	Detail response of NLP Engine for each call

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