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Sr.

Report Category

Report Name

Report Description

1

Standard

Central Main report

This report is shown in the ‘reports page’ of central web UI.

2

Standard

Call Detailed Report

Details of each Inbound / Outbound call

3

Standard

Call Summary Report

Summary of all Inbound / Outbound calls

4

Standard

Call Traversal Report

Detailed journey of a customer at key points in an IVR

5

Standard

Agent Summary Report

Summary and statistics for each Agent in a given day

6

Standard

Agent Interval Report

Summary and statistics for each Agent in an interval

7

Standard

Agent Session Report

Details of Agent's session for a given period

8

Standard

Queue Summary Report

Summary of each Queue for given period

9

Standard

Queue Interval Report

Summary of each Queue in intervals

10

Advanced

SMS Detailed Report

Details of each SMS initiated

11

Advanced

Email Detailed Report

Details of each Email initiated

12

Advanced

Request Summary Report

Details of each request(Job/Call list) uploaded

13

Advanced

STT Detailed Report

Detail response of STT for each call

14

Advanced

NLP Detailed Report

Detail response of NLP Engine for each call

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