RCS Client Onboarding

1. Introduction

Rich Communication Services (RCS) is the modern upgrade to SMS, offering enhanced features like multimedia sharing, real-time chat, read receipts, and typing indicators. RCS transforms messaging into a richer, more interactive experience, operating over mobile data or Wi-Fi. For businesses, RCS enables branded messaging, interactive features, and better customer engagement, making it the future of mobile communication.

2. Steps To Onboarding for Bot Registration

The following attributes need to be completed in the form provided above:

1. Bot Type: Here, geographic routing needs to be specified, indicating whether the message should be sent domestically or to international destinations.

2. Bot Message Type: The message type refers to the category of the message, such as OTP (One-Time Password), Promotional, or Transactional.

   1. OTP → One-time-password messages or transactions that are time-sensitive and of immediate nature. (Similar to the Transactional message category used for SMS in India).

   2. Transactional → Notifications & information sent to existing customers of a business to provide relevant information for a customer’s existing services or products or editorial & media content. (Similar to the Service message category used for SMS in India).

   3. Promotional --> Sales, marketing or promotional messages to new or existing customers, about new or existing or services or products with the intention to sell, x-sell, up-sell now or in the future. (Similar to the Promotional message category used for SMS in India).

3. Bot Name: Provide the name of the chatbot that will appear at the top of the message thread (maximum of 40 characters).

4. Brand Name: Enter the brand name with which your chatbot will be associated. (maximum of 100 characters)

5. Bot Logo: Provide a logo for your bot that will be displayed in connection with the bot's name.

   1. Image size : 224 pixels wide x 224 pixels tall

   2. Image Format: JPEG, JPG or PNG.

6. Banner Image: Provide a brand image for your bot that will be displayed in the bot's 'Info & options' screen.

   Note: Your logo will be overlaid on the Banner Image (bottom center) so be careful with your design.

   1. Image Size: 1440 pixels wide x 448 pixels tall

7. Short Description: Provide a short description of your bot that will briefly summarize its purpose or functionality.

8. Color: Specify a color for your agent with a minimum 4.5 : 1 contrast ratio relative to white. Click here to Learn More 

9. Primary phone number: Provide your primary contact number for Customer support and query.

10. Label for primary phone number: Label for the primary phone number number. For Example,

    1. Get in Touch

    2. Connect with Us

    3. Speak with Us

    4. We're Here for You

11. Secondary phone number: Provide your secondary contact number for Customer support and query.

12. Label for secondary phone number: Label for the secondary phone number the same that we used for primary phone number.

13. Primary email address: Provide your primary email ID for Customer support and query

14. Label for other email ID: Label for the primary email ID. For Example,

    1. Send Us a Message

    2. Drop Us a Note

15. Secondary phone number: Provide your secondary email ID for Customer support and query.

16. Label for secondary phone number: Label for the email ID should be same that we used for primary phone number.

17. Primary website of the Brand

    

18. Label for primary website: For Example, 

    1. Find Us Here

    2. Engage with Us

19. Terms of Use URL: Provide the URL of the Website where the Terms and Conditions of the website is mentioned

20. Privacy Policy URL: Provide the URL of the Website where the privacy policy of the website is mentioned

21. Chatbot Webhook: EEnter the webhook that your bot will receive messages

    NOTE: The webhook needs to be active and be able to respond with a 200 OK to POST requests.

22. Languages Supported: You may select the languages used in Android-supported regions. Click here to know the languages supported.

    NOTE: You may add multiple languages with comma separated.