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You can have your custom domain. Contact Support to help you with that.

4. updateUserPreferences

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Status :

Status
colourGreen
titleworking

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Status :

Status
colourYellow
titleunable to get response variable

‌Usage : Using this webhook, you can change the break status of a Direct Dial Agent. While the Direct Dial Agent is on break, s/he will not be considered for any calls allotment. For example, if your Dialer DID is 9180680XXXXX, you can create an Inbound Flow with the same DID with this webhook. DID Agents can call on the Inbound number to change their pause status anytime (or you can toggle it automatically).

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