...
You do not need to bother about the request body or need to specify the variables that needs to be passed. You can simply follow the below steps to invoke any webhook in between the flow.
List of Internal Webhook
You can use any of the following internal functions. How to configure them is listed below.
1. Initiate Outbound Flow
Using this webhook, you can request to initiate any Outbound Flow of your account using it's API.
URL : http://192.168.1.42:3000/centraloutboundwebhook-v1/prod/
Method : createOutbound
Request :
...
Flow Variable
...
Example
...
Description
...
$flow.syskey.apiVersion
...
1.0
...
Outbound Flow Version
...
$flow.syskey.securityID
...
<64 Character UUID>
...
Security ID
...
$flow.syskey.flowID
...
<8 Chacter UUID>
...
Flow ID
...
$flow.syskey.clientID
...
123123123
...
Client Identifier
...
$flow.syskey.delayMinutes
...
0
...
When to start the Outbound Flow from current system time.
...
$flow.syskey.contactNumbers
...
91997974 6666
...
Customer Numbers
Response :
...
Flow Variable
...
Value
...
$flow.key.obdResponseCode
...
200
...
$flow.key.obdReqID
...
Request ID
...
$flow.key.obdPhononUUID
...
Phonon UUID
2. shortURL
Using this webhook, you can shorten a long URL to a short URL.
URL: https://s.phonon.in/UrlShortner/phonon/shortUrl
Method: POST
Headers:
...
Headers
...
Title
...
Content-Type
...
application/json
...
Accept
...
application/json
Request:
| Code Block |
|---|
{
"custToken": "abcd1234",
"longUrl": "https://google.co.in"
} |
custToken is static at "abcd1234"
Response:
| Code Block |
|---|
{
"shortUrl": "https://s.phonon.in/BEK4YYnx"
} |
You can have your custom domain. Contact Support to help you with that.
3. updateUserPreferences
Using this webhook, you can update $user.key Flow Variables without requiring a Make Call widget. Great for usage in Email and SMS flows. Note: This will become an inert feature of $user.key flow variables soon resulting this to be obsolete.
URL: http://192.168.50.21:3000/centraloutboundwebhook-v1/prod/
Method : POST
Request :
...
Flow Variable
...
Example
...
Details
...
$user.syskey.contactNumber
...
8000374XXX
...
Enter the unique ID of the Customer such as it's phone number.
...
$user.syskey.accountID
...
163
...
Account ID of the Central Account where the flow is
...
$user.key.XXXX...
...
Value
...
You can save or get any value
Response :
4. updatePauseStatusForCLI - Change Break Status of a Direct Dial Agent
Using this webhook, you can change the break status of a Direct Dial Agent. While the Direct Dial Agent is on break, s/he will not be considered for any calls allotment. For example, if your Dialer DID is 91806880080, you can create an Inbound Flow with the same DID with this webhook. DID Agents can call on the Inbound number to change their pause status anytime (or you can toggle it automatically).
Notes:
In the Dialer Flow, you can get the Agent CLI using
$call.agent.dnis.numberor for Inbound Flow =>$call.cli.number
URL: http://192.168.60.15:3000/centraloutboundwebhook-v1/prod/
Method: POST
Request :
...
Flow Variable
...
Example
...
Description
...
$flow.key.pause
...
true
...
Set the Direct Dial Agent Pause Status to be true. Mandatory
...
Content
...
false
...
Set the Direct Dial Agent Pause Status to be false. Mandatory
...
$flow.key.cli
...
9879964805
...
CLI of the Direct Dial Agent. With or Without Country CodeMandatory
...
Content
...
919879964805
...
Content
Response :
...
Flow Variable
...
Example
...
Description
...
$flow.key.cli_pause_update
...
true
...
The Direct Dial was successfully paused / unpaused
...
Content
...
false
...
To know about all internal webhooks, you can click here.
Step 0: Enable HTTP Support
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