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Phonon Central provides a wide range of reports, based on the interest like only for call, queues, agents etc.
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You can group the people which are added in the address book and give a name to the group so that at the time of sending emergency notification, you just need to select the label and automatically the notification will be sent to the concerned people of the label (after complete send notification process ).
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Select the notification flow for which you want to send notification (from already created flows).
Select the labels, to which you want to send the notification
Select the channel(s), to which you want to send the notification. The channels can be voice, SMS, Email.
Enter the parameters of the selected flow
Click on preview to see the preview of the notification
If you feel its okay, click on ‘send’ or if you want to change any detail then click on cancel.
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