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Table of Contents

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Phonon Central provides a wide range of reports, based on the interest like only for call, queues, agents etc.

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You can group the people which are added in the address book and give a name to the group so that at the time of sending emergency notification, you just need to select the label and automatically the notification will be sent to the concerned people of the label (after complete send notification process ).

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  1. Select the notification flow for which you want to send notification (from already created flows).

  2. Select the labels, to which you want to send the notification

  3. Select the channel(s), to which you want to send the notification. The channels can be voice, SMS, Email.

  4. Enter the parameters of the selected flow

  5. Click on preview to see the preview of the notification

  6. If you feel its okay, click on ‘send’ or if you want to change any detail then click on cancel.

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Advanced Configurations

Advanced configurations includes setting up cloud account, Grammar , NLP Engine etc which is required if you want to use advanced features like Text to speech, Speech Processing etc in you flows.

Grammar

  1. Grammars are used when prompts are used for announcements rather than Text-to-Speech systems

  2. When announcing dynamic data such as Numbers, Digits, Alphabets, Date, Time, the voice application makes use of grammars

  3. Phonon has sample grammar available. Users can make additional grammars using voices of your choice

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  4. To add a new grammar click on “Add New Grammar”

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  5. Enter the Language, segments, digits and other values to complete your grammar

  6. You can also view the “Sample English Grammar” and “Sample Hindi Grammar” to view the sample files of grammar.

Cloud

  1. If the you want to use Text-To-Speech for your different flows, then the you need to configure the AWS or Google cloud account in this section.

  2. You can use Amazon Simple Email Service or Amazon Polly under Amazon Web Services account set-up

  3. Users can also use Google Speech-To-Text or Google Dialog Flow by configuring the Google Cloud Services in this section.

  4. To configure AWS cloud account, you can follow below steps -

    1. Select the account type as ‘amazon web service’

    2. Select the services which are activated for your amazon account. The services can be amazon polly, simple Email service, Amazon S3.

    3. Enter the alias (short name) for the account to recognize in whole central account (Only alphanumeric characters and underscore are allowed in alias).

    4. Enter or paste the access key ID of your amazon account. If you do not have access key ID then you can click on ‘how to create AWS key’ on the page and follow the steps listed there to create the ID.

    5. Enter or paste the security access key

    6. Select the region of your account

    7. Click on ‘check now’ to check weather the selected services are available for your account or not

    8. Once the services are verified, click on save and the cloud account will be configured in central.

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  5. To configure google cloud account, you can follow below steps -

    1. Select the account type as ‘google cloud service'

    2. Select the services which are activated for your amazon account. The services can be Text to speech, dialogFlow, Speech to text.

    3. Enter an Alias for the Account(Only alphanumeric characters and underscore are allowed in alias)

    4. Enter the Project ID of your google cloud account

    5. Enter the JSON Credentials of your google cloud account

    6. Select the services that you wish to activate and click on Check Now

    7. Click on “Save” and your account has been set up successfully

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Note - If you do not have any cloud account and want to buy a cloud account, you can drop a mail regarding the same on help@phonon.io

NLP Engine

  1. Phonon supports third parties for services such as Intent Recognition

  2. Users can add their NLP Engine such as Dialog Flow and Watson here

  3. Enter the alias for the NLP Engine and select the provider(Only alphanumeric characters and underscore are allowed in alias)

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  4. Fill in the configuration details and click on “Save”

Note - If you do not have any NLP Engine and want to buy a one, you can drop a mail regarding the same on help@phonon.io

Webhook

  1. Webhook is an intermediate layer that communicates between client’s system and Phonon Central

  2. Users can add their custom webhook using this section

  3. Click on “Add Webhook” to add the webhook details

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  4. Webhooks are by default called at the end of a flow routine. So, webhook is called on the call disconnect event by default

  5. However, there are times when the same webhook will need to be invoked mid-way for updating customer systems or key value pairs of custom data

  6. Whenever the Webhook module is invoked in a flow, a webhook API will be invoked(Only HTTPS URL format supported)

  7. For more information click here

Flow Variable

  1. Flow variable should be defined well before the user wants to design the flow.

  2. Flow variables are the variables used in a flow to capture the user response, play the dynamic value to the end user or to make any decision in the flow. For example, if I want to store the customer’s name then I can create a flow variable (ex-flow.key.customer_name) and use this variable to store customer’s name.

  3. Add the variable using proper naming convention of the variable(Naming convention: $flow.key.<variableName>. No space is allowed)

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