Sr.

Variable

Variable Description

Variable Category

Variable Type

1

$sys.datetime

This variable will give current system date and time.

SYSTEM

datetime

2

$sys.date

This variable will give current system date.

SYSTEM

date

3

$call.cdr

This variable will give cdrID of call.

CALL

string

4

$call.start

This variable will give the date and time of call when it was started.

CALL

datetime

5

$call.end

This variable will give the date and time of call when it was ended.

CALL

datetime

6

$call.dtmf

This variable will give the series of DTMF pressed by customer in call.

CALL

string

7

$call.state

This variable will give the current state of call. The state can be ‘in process’, ‘completed’ etc.

CALL

string

8

$call.connect

This variable will give the date and time of call when it got connected

CALL

datetime

9

$call.isIncoming

This variable will show weather the call is incoming or not (True if incoming )

CALL

boolean

10

$call.cli

For Outbound Flows: This variable will provide Number from which call is initiated (DID).

For Inbound Flows: This variable will provide the phone number of customer from which the call is coming .

CALL

string

11

$call.dnis

For Outbound Flows: This variable will provide the number of customer to which the call is made.

For Inbound Flows: This Variable will provide the Number (DID) on which incoming call was Landed.

CALL

string

12

$call.remoteHangup

This variable will give idea of call that weather it was remote hangup or not. “yes” if remote hangup

CALL

boolean

13

$call.isdn

This variable will give ISDN cause codes of the call.

CALL

integer

14

$call.cost

This variable will give the total cost of the call

CALL

double

15

$call.cost.currency

This variable will give the currency in which the cost is calculated for call

CALL

string

16

$call.recorded

This variable will show weather the call was recorded or not. “Yes” if the the recording is enable.

CALL

boolean

17

$call.recordingUri

This variable will give the URL of call recording where it is stored.

CALL

string

18

$call.lastdtmfreceived

This variable will give the last DTMF received in the call

CALL

string

19

$call.attemptnumber

This variable will give the attempt number of the call

CALL

integer

20

$call.lastlabelreceived

CALL

string

21

$call.agent.connect

This variable will give show weather agent was connected or not. “Yes” if agent got connected.

CALL

boolean

22

$sys.time

This variable will give the system time

SYSTEM

time

23

$call.cli.number

This variable will give the phone number

CALL

string

24

$call.cli.countrycode

This variable will give the country code of cli number

CALL

string

25

$call.cli.type

This variable will give the CLI Type of number. The type can be …

CALL

string

26

$call.dnis.number

This variable will give the phone number

CALL

string

27

$call.dnis.countrycode

This variable will give the country code of the number

CALL

string

28

$call.dnis.type

This variable will give DNIS type of number. The type can be …

CALL

string

29

$call.lastWebhookStatus

This variable will give the last webhook status of the call. The status can be …

CALL

boolean

30

$call.duration

This variable will give total call duration of a particular call

CALL

integer

31

$flow.syskey.rescheduledCall

This variable is use to forcefully set reschedule in case of outbound flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

string

32

$flow.syskey.reschedule_agent_call

This variable is use to forcefully set agent reschedule in case of dialer flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

String

33

$flow.syskey.reschedule_customer_call

This variable is use to forcefully set customer reschedule in case of dialer flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

String

34

$call.agent.recordingUri

This variable will give URL of agent recording (if enabled for agent) stored.

CALL

String

35

$call.flow.recordingUri

This variable will give URL of recording for whole flow (if enabled in the flow) stored.

CALL

String

36

$call.play_and_record.recordingUri

This variable will give the URL of recording for play and record widget stored.

CALL

String

37

$call.agent_dialer.recordingUri

This variable will give the URL of agent recording in case of dialer flow where it is stored.

CALL

String

38

$call.ivr_recording.recordingUri

This variable will give the URL of the recording of IVR (Recording Widget) where it is stored.

CALL

String

39

$call.queue.recordingUri

This variable will give the URL of the recording of queue (if it is enabled in queue) where it is stored.

CALL

String

40

$flow.syskey.agentID

This variable will give the agent ID of agent who got connected.

SYSTEM

41

$flow.syskey.agent.attempt_number

This variable will give the attempt number of agent in case of Dialer Flow.

SYSTEM

42

$flow.syskey.agent.cli

This variable will give the DID number from which the call to agent was made.

SYSTEM

43

$flow.syskey.agent.cli.number

This variable will give only the number of CLI of agent

SYSTEM

44

$flow.syskey.agent.cli.country_code

This variable will give the country code of the CLI of agent

SYSTEM

45

$flow.syskey.agent.type

This variable will give the type of agent that got connected. The type can be dynamic or direct dial.

SYSTEM

46

$flow.syskey.loginType

This variable will give the login type of agent who got connected. The login type can be mobile phone, deskphone, landline, softphone.

SYSTEM

47

$call.agent.cdr

CALL