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We are moving from Data Centre model to Cloud Compute model to reduce risks, enable flexibility and scalability in technical operations.
Calling has been migrated to cloud. No actions or attention is required.
SMSs are yet to be migrated. We are recommending using sms.phonon.in instead of c4c.phonon.in to send SMSs before 15 April 2021
Does it impact me?
If you’re receiving this email, and you are sending SMSs, we need your attention and action for a minor change. There are no major impact on any services.
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We have a business risk with our existing data centre belonging to Reliance Communications DAKC. NCLT has begun bankruptcy process for Reliance Communications[1] and therefore we are proactively moving our operations out.
Using this opportunity, we are accelerating our plan to move from data centre model to cloud compute model
By being a complete cloud solution, it enables us to:
Scale up rapidly as we need
Improve the processing power of our applications
Have a more reliable, flexible and secure infrastructure
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Change SMS gateway domain
Now with the calling applications going online if you use c4c.phonon.in the operations will be delivered from AWS Cloud and SMS services are yet to be migrated. And therefore to disambiguate between the two we are recommending usage of sms.phonon.in instead of c4c.phonon.in to send SMSs.
Change whitelisted IPs / Domains:
For accessing our applications from your network:
Services | Existing IPs / Domains | Action | New IPs / Domains | |
|---|---|---|---|---|
| 1 | Click 2 Call |
192.168.50.15
Add to the list:
123.201.221.92
No change | ||||
| 2 | Click 2 Call | Replace with: | ||
| 3 | Bulk SMSs | Replace with: | sms.phonon.in | |
| 4 | Phonon UC | uc.phonon.in | No Change | |
| 5 | Bulk Email | c4c.phonon.in | No Change | |
| 6 | Agent Login | c4c.phonon.in | No Change | |
| 7 | Auto OBD | obd.phonon.in | No Change | |
| 8 | Click 2 Call, Phonon UC, Auto OBD, Agent Login, Bulk SMS, Bulk Email | 220.225.53.130 | Replace with: |
For our application to access your network:
Service | Purpose | Previous IP | New IP | |
|---|---|---|---|---|
| 1 | 220.225.53.130 | |||
| 2 |
Former user (Deleted) Please fill the above tables to be sent to the clients.
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