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Summary
We are moving from Data Centre model to Cloud Compute model to reduce operating, technical and business risks, enable flexibility and scalability in technical operations.
Calling All data circuits and access of portals is being migrated to AWS Cloud Operating from AWS Mumbai.
Partial calling has been migrated to cloud. No actions or attention is required.SMSs are yet to be migrated. We are recommending using sms.phonon.in instead of c4c.phonon.in to send SMSs before 15 April 2021through our cloud infrastructure located at AWS Mumbai.
Please review the below changes. These changes are being deployed progressively between 15-Apr-21 to 28-Apr-21; therefore we request you to review and adapt to the below changes at earliest.
Does it impact me?
If you’re receiving this email, and you are sending SMSs, we need your attention and action for a minor change. There are no major impact on any services.
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How does it impact me? What do I need to do?
Change SMS gateway domain
Now with the calling applications going online if you use c4c.phonon.in the operations will be delivered from AWS Cloud and SMS services are yet to be migrated. And therefore to disambiguate between the two we are recommending usage of sms.phonon.in instead of c4c.phonon.in to send SMSs.
Change whitelisted IPs / Domains:
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1. Change In Domains and IP Addresses:
Services | Existing IPs / Domains | Sample OLD URL | Action | New IPs / Domains | Sample New URL | ||
|---|---|---|---|---|---|---|---|
| 1 | Click | 2 -to-Call | No change | ||||
| 2 | Click 2 Call | Replace with: | |||||
| 3 | Bulk SMSs | Replace with: | |||||
| 4 | Phonon UC | No Change | |||||
| 5 | Bulk Email | No Change | |||||
| 6 | Agent Login | No Change | |||||
| 7 | Auto OBD | No Change |
2. Change SMS gateway domain:
Now with the calling applications going online if you use c4c.phonon.in the operations will be delivered from AWS Cloud and SMS services are yet to be migrated. And therefore to disambiguate between the two we are recommending usage of sms.phonon.in instead of
c4c.phonon.into send SMSs. So replacehttps://c4c.phonon.in/BulkSMSwith https://sms.phonon.in/BulkSMS
3. Change PhononUC gateway domain:
Same as Sr. 2 above, we are recommending usage of uc.phonon.in for PhononUC application. Replace
https://c4c.phonon.in/PhononUCwith https://uc.phonon.in
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4. Change whitelisted IPs:
If you have done any whitelisting at your end of IP addresses for accessing our applications from your network, please change them as:
Services | Existing IPs / Domains | Action | New IPs / Domains | |
|---|---|---|---|---|
| 1 | Click 2 Call, Phonon UC, Auto OBD, Agent Login, Bulk SMS, Bulk Email | 220.225.53.130 | Replace Append with: | 13.248.189.77, 76.223.43.236 |
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Service | Purpose | Previous whitelisted IP | New IP to be whitelisted | |
|---|---|---|---|---|
| 1 | Egress | Our application to access your resource | 220.225.53.130 | 3.6.119.170 |
Will my data remain secure?
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| 2 | BDQ-1 (Vodafone) | Subnet | 123.63.40.168/29 |
|---|---|---|---|
| 3 | Production Environment IPs | 123.63.40.170 | |
| 4 | Test Environment IPs | 123.63.40.171 | |
| 5 | BDQ-2 (UCOM) | Subnet | 202.160.171.56/29 |
| 6 | Production Environment IPs | 202.160.171.58 202.160.171.61 202.160.171.62 | |
| 7 | Test Environment IPs | 202.160.171.59 202.160.171.60 | |
| 8 | BOM-1 (RCOM) | Subnet | 220.225.53.128/29 |
| 9 | Production Environment IPs | 220.225.53.130 220.225.53.131 220.225.53.132 | |
| 10 | Test Environment IPs | 220.225.53.133 220.225.53.134 | |
| 11 | BOM-2 (Vodafone) | Subnet | 123.63.92.128/29 |
| 12 | Production Environment IPs | 123.63.92.130 123.63.92.131 123.63.92.132 | |
| 13 | Test Environment IPs | 123.63.92.133 123.63.92.134 |
Change DID / Mobile:
What about Data Security?
Data security will remain completely secure in Amazon Cloud Services.
In order to provide Security of the Cloud, AWS environments are continuously audited, and the
infrastructure and services are approved to operate under several compliance standards and
industry certifications across geographies and verticals.
Customers can use these certifications to validate the implementation and effectiveness of AWS security controls, including internationally recognized security best practices and certifications including ISO 27001, ISO 27017, ISO 27018, ISO 9001, PCI DSS Level 1 and SOC.
Further, Amazon Internet Services Private Limited, an Indian subsidiary of the Amazon Group which undertakes the resale and marketing of AWS services in India, has achieved full Cloud Service Provider (CSP) empanelment, and successfully completed the STQC (Standardisation Testing and Quality Certification) audit from the Indian Ministry of Electronics and Information Technology (MeitY) for cloud services delivered from the AWS Asia Pacific (Mumbai) Region. For more information about AWS certifications and attestations, see the AWS Assurance Programs webpage. For information about general AWS security controls and service-specific security, see the Amazon Web Services: Overview of Security Processes white-paper.
You can read more about the security & compliance of AWS here: https://d1.awsstatic.com/whitepapers/compliance/AWS_User_Guide_for_Banks_in_India.pdf
Who shall reach out to for any query?
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Further Details:
Why is the domain change impacted?
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