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Sr. No | Email Status | Description |
---|---|---|
1 | Success | This status is obtained when the Email is successfully sent |
2 | Delivered | This status is obtained when the Email is successfully delivered |
3 | Failure | This status is obtained when the Email is failed to sent due to any reason |
4 | Empty Email List | This status is obtained when there are no recipients in the Email |
5 | Invalid Data | This status is obtained when there is any invalid data in any parameter of the Email |
6 | Invalid From Email | This status is obtained when the ‘from recipient’ is invalid (does not follow the standard Email Format) |
7 | Invalid To Email | This status is obtained when the ‘to recipient’ is invalid (does not follow the standard Email Format) |
8 | Sent | This status is obtained when the Email is sent from the system |
9 | Bounced | This status is obtained when the Email message cannot be delivered to an email address |
10 | Rejected | |
11 | Complaint | |
12 | Opened | This status is obtained when the Email is opened by the recipient |
13 | Clicked | This status is obtained when the user has clicked on the link present in the Email |
Agent Statuses
Agent Status | Meaning |
---|---|
Dialed | |
Connected | |
Completed | |
Missed | |
UserCallDialed | |
UserCallConnected | |
UserCallFailed | |
UserCallCompleted | |
ConferenceConnected | |
ConferenceCompleted | |
ConferenceDialed | |
ConferenceMissed | |
ConferenceFailed | |
ConferenceReleased | |
ConsultationConnected | |
ConsultationCompleted | |
ConsultationDialed | |
ConsultationFailed | |
ConsultationMissed | |
ConsultationReleased | |
ConferenceGuestConnected | |
ConferenceGuestCompleted | |
ConferenceGuestDialed | |
ConferenceGuestMissed | |
ConferenceGuestReleased | |
ConsultationGuestConnected | |
ConsultationGuestCompleted | |
ConsultationGuestDialed | |
ConsultationGuestMissed | |
ConsultationGuestReleased | |
HostDisconnected | |
BargeinStarted | |
BargeinEnded | |
BargeinFailed | |
WhisperStarted | |
WhisperEnded | |
WhisperFailed | |
MonitorStarted | |
MonitorEnded | |
MonitorFailed | |
AVAILABLE | |
ACQUIRED | |
PAUSED | |
RELEASED |