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Sr. No

Email Status

Description

1

Success

This status is obtained when the Email is successfully sent

2

Delivered

This status is obtained when the Email is successfully delivered

3

Failure

This status is obtained when the Email is failed to sent due to any reason

4

Empty Email List

This status is obtained when there are no recipients in the Email

5

Invalid Data

This status is obtained when there is any invalid data in any parameter of the Email

6

Invalid From Email

This status is obtained when the ‘from recipient’ is invalid (does not follow the standard Email Format)

7

Invalid To Email

This status is obtained when the ‘to recipient’ is invalid (does not follow the standard Email Format)

8

Sent

This status is obtained when the Email is sent from the system

9

Bounced

This status is obtained when the Email message cannot be delivered to an email address

10

Rejected

11

Complaint

12

Opened

This status is obtained when the Email is opened by the recipient

13

Clicked

This status is obtained when the user has clicked on the link present in the Email

Agent Statuses

Agent Status

Meaning

Dialed

Connected

Completed

Missed

UserCallDialed

UserCallConnected

UserCallFailed

UserCallCompleted

ConferenceConnected

ConferenceCompleted

ConferenceDialed

ConferenceMissed

ConferenceFailed

ConferenceReleased

ConsultationConnected

ConsultationCompleted

ConsultationDialed

ConsultationFailed

ConsultationMissed

ConsultationReleased

ConferenceGuestConnected

ConferenceGuestCompleted

ConferenceGuestDialed

ConferenceGuestMissed

ConferenceGuestReleased

ConsultationGuestConnected

ConsultationGuestCompleted

ConsultationGuestDialed

ConsultationGuestMissed

ConsultationGuestReleased

HostDisconnected

BargeinStarted

BargeinEnded

BargeinFailed

WhisperStarted

WhisperEnded

WhisperFailed

MonitorStarted

MonitorEnded

MonitorFailed

AVAILABLE

ACQUIRED

PAUSED

RELEASED