Sr. No

Status Name

Type of Record

Description

1

PHONE_NOT_WHITELISTED

Invalid Record

This status will appear when the flow is in testing state and the number which is used for testing is not whitelisted.

2

INTERNATIONAL_CALLS_DISABLED

Invalid Record

This status will appear when the phone number through which the call is offered is international and the international call facility is disabled for the account

3

INVALID_CONTACT_NUMBER

Invalid Record

This status will appear when the phone number received in the request does not fulfil the regex criteria of phone number

4

UNPROCESSED

Invalid Record

This status will appear when the number is loaded but is not processed

5

IN_PROGRESS

Valid Record

This status will appear when the number is processed and the execution is in progress state

6

REJECTED

Invalid Record

This status will appear in case any unknown error takes place while API processing

7

INVALID_CALL_START_TIME

Invalid Record

This status will appear when the provided starttime mentioned in the outbound request is in the past

8

COMPLETED

Valid Record

This status will appear when the execution of the call is completed end to end

9

PARTIAL_COMPLETE

Valid Record

This status will come if flow is stopped in between by the user (for outbound ). If agent disconnected then partial completed (for dialer)

10

REATTEMPT_SCHEDULED

Valid Record

This status will appear if the call is not picked up by customer and reattempt is scheduled

11

SCHEDULED

Valid Record

This status will appear when the the number is loaded and the start date is in future

12

NCPR_CHECK_FAILED

NCPR Scrubbed

This status will appear when the phone number uploaded is in DND number list and the outbound flow is marketing (also the number is not whitelisted)

13

FAILURE

Invalid Record

This status will appear when there is any kind of failure in the flow execution

14

MASK_ALLOCATED

Invalid Record

This status will appear in the Masking number API, if a Masking number is successfully allocated

15

MASK_NOT_AVAILABLE

Invalid Record

This status will appear in the Masking number API, if a Masking number is not allocated

16

INVALID_VALIDITY

Invalid Record

This status will appear in the Masking number API, provided validity is invalid

17

REQUIRE_MASKED_NUMBER

Invalid Record

This status will appear in the Masking number API, the number to be mask is not provided

18

SHORT_HANGUP

Invalid Record

This status will appear when in the flow execution, short hang up takes place that is the call is answered, followed by immediate hangup

19

PHONE_BLACKLISTED

Invalid Record

This status will appear when the phone number is in the blacklist

20

INVALID_CALL_START_TIME_FORMAT

Invalid Record

This status will appear when the provided starttime mentioned in the outbound request is in the invalid format

21

PAUSE

Invalid Record

This status will appear when the loaded flow execution is paused

22

RESUME

23

MAX_CAPACITY_REACHED

Invalid Record

24

INSUFFICIENT_BALANCE

Invalid Record

This status will appear when the there is no sufficient balance in the account to initiate a call

25

ACCOUNT_VALIDITY_EXPIRED

Invalid Record

This status will appear when the validity of the account is expired

27

AGENT_FAILURE

Invalid Record

This status is for Dialer flows, when all the agent reattempts are exhausted and still the agent has not picked up the call

28

AGENT_REATTEMPT_SCHEDULED

Invalid Record

This status is for Dialer flows, when the agent has not picked up the call and the call is rescheduled

29

CUSTOMER_FAILURE

Invalid Record

This status is for Dialer flows, when all the customer reattempts are exhausted and still the customer has not picked up the call

30

CUSTOMER_REATTEMPT_SCHEDULED

Invalid Record

This status is for Dialer flows, when the customer has not picked up the call and the call is rescheduled

31

INVALID_FLOW_VARIABLE_VALIDATION_TYPE

32

FLOW_VARIABLE_CRITERIA_UNDEFINED

33

FLOW_VARIABLE_CONTAINS_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘contains’ criteria

34

FLOW_VARIABLE_DOES_NOT_CONTAINS_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘does not contains’ criteria

35

FLOW_VARIABLE_LIST_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘list’ criteria

36

FLOW_VARIABLE_REGEX_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘regex’ criteria

37

FLOW_VARIABLE_LENGTH_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘length’ criteria

38

FLOW_VARIABLE_EMAIL_VALIDATION_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘email validation’ criteria

39

FLOW_VARIABLE_URL_CRITERIA_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy ‘URL’ criteria

40

FLOW_VARIABLE_VALIDATION_FAILED

Invalid Record

This status will appear when the use has configured some flow variable validations in the flow and the value received in the outbound request does not satisfy validation criteria