Sr No. | Column | Description |
|---|---|---|
1 | Overview | Overview of flow that is total number of calls, SMS and email sent in lead |
2 | Flow Type | Type of flow for which the call details are. Type can be Inbound, Outbound and Dialer |
3 | Flow ID | Unique ID generated by system for each flow at the time of flow creation |
4 | Flow | Name of the flow, set by user |
5 | Schedule Time (GMT+05:30) | The timestamp at which the call is scheduled |
6 | Flow Status | The status of the flow at the current time. Status can be
|
7 | Phonon UUID | Unique ID generated for each lead generated |
8 | Request ID | Unique ID generated for each call list uploaded for outbound flows. The request can be through direct upload, email upload or through API |
9 | Phone Number Received in Request | Customer’s number for which the request was received. |
10 | Attempt ID | Unique ID generated For Outbound calls. Everytime system connects with a call, it is considered as an attempt |
11 | Attempt Number | Ordinal number of the attempt. Last attempt to be shown as FINAL to indicate there are no more attempts to be made on the customer. |
12 | Number of Calls | Total number of calls made for that attempt |
13 | DID Phone Number | DID number which was used for that attempt |
14 | Phone Number | For Inbound : The phone number through which call was received. For Outbound : The phone number which was dialed |
15 | Start Time (GMT+05:30) | Timestamp at which the call was initiated. |
1516 | Connected Time (GMT+05:30) | Timestamp at which the customer got connected |
1617 | End Time (GMT+05:30) | Timestamp at which the call was ended |
1718 | Duration | Total duration of connected call |
1819 | Call Pulses | Call Pulse according to the rate plan attached |
1920 | Conn. Status | Status of call connected. It can be connected, busy, congestion, Hang up etc. |
2021 | DTMF | Series of all the DTMFs pressed in the call separating it with comma |
2122 | Queue ID | ID of queue to which the call got transferred |
2223 | Agent ID | ID of agent who got connected with the customer |
2324 | Agent Queue Type | Type of agent connected with customer. The type of agent can be direct dial, agent, transfer , consultation, conference etc. |
2425 | Agent Start Time (GMT+05:30) | Timestamp at which the agent was approached (started calling) in IST |
2526 | Agent Connected Time (GMT+05:30) | Timestamp at which the agent got connected in IST |
2627 | Agent End Time (GMT+05:30) | Timestamp at which the conversation with agent got ended |
2728 | Agent Call Duration | Total duration for which the agent and customer has conversation |
2829 | Agent Call Pulses | Agent call pulses according to the rate plan attached |
2930 | Agent Conn. Status | Status of agent call connected. |
3031 | Disposition | Disposition filled by agent for that call |
3132 | Sub Disposition | Sub disposition filled by agent for the call |
3233 | Disposition Notes | Disposition notes filled by the agent |
3334 | Number of SMSs | Total number of SMS sent for the call |
3435 | SMSs Length | Total character length of the SMS sent |
3536 | SMSs sent | Total number of SMS sent from the system |
3637 | SMSs Delivered | Total number of the SMS which delivered successfully |
3738 | SMSs Failed | Total number of the SMS which got failed to deliver due to any reason |
3839 | SMSs Status | Status of SMS. The status can be delivered, failed, sent |
3940 | Number of Emails | Total number of Emails sent from the system |
4041 | Emails Length | Character length of the email |
4142 | Emails sent | Total number of Emails sent |
4243 | Emails Delivered | Total number of Emails delivered to the customers |
4344 | Emails Failed | Total number of emails failed to deliver to the customer |
4445 | Emails Status | Status of the Email sent. It can be sent, delivered, failed |
4546 | Flow Variables | The flow variables passed in the flow, with its values. |
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