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Agents can use Mobiles to take / receive calls, in order for optimal performance

1. Preferable not to use the dual sim phones, in case of Dual sim disable secondary sim.

2. Use different phones / network for internet and calling

3. Disable call waiting

4. Signal Strength : Settings App->About Phone -> Status -> SIM Status -> Signal Strength

   1. Single strength.

References:

1. https://www.quora.com/My-phone-signal-strength-is-showing-103-dBm-5-asu-What-does-it-mean

2. https://www.signalbooster.com/blogs/news/how-to-measure-signal-strength-in-decibels-on-your-cell-phone