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Check that cell phone network reception or signal is Good or Excellent.If the signal strength is not good enough, expect voice issues, call drop and call connectivity issues. This can significantly impact agent productivity, customer experience and high call abandonment.
Please ensure you stay in “Excellent” or at max “Good” (<-85dBm) to ensure smooth operations. Anything higher than 85dBm can cause significant call drops or non-connectivity.Preferred network type needs to be 2G for better connectivity and for less signal fluctuation.
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How to:
Android: Settings App → About Phone → Status → SIM Status → Signal Strength
iOS: https://lifehacker.com/see-the-actual-signal-strength-on-your-iphone-or-androi-5929546
If the signals are not good,
Move towards a sky-facing area, such as near a window with no obstacles.
Change the current SIM telecom operator with the one that has better coverage in your area
Use a signal booster device
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