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There are two options for signing up as an agent. One is through email ID and the other is through username. The signing option depends on the authentication method selected by your admin.
Sign Up with Email ID
If the admin (who has invited you as agent) has selected the authentication method as ‘Email ID’ then the agent will receive an invitation mail as shown below
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Accept the invitation by clicking on the ‘accept invitation button’.
If the link does not work then copy the alternate link give and paste given URL on the browser.
You will be redirected to the sign up page of central.
Configure the password according to the mentioned criteria
Complete captcha verification and agree terms and conditions once you read it
Click on ‘Submit’
You will receive a thank you message as shown and then you can login.
Login with your email Id and password and further you will be redirected to agent login.
Select the login type and enter the mobile number accordingly.
As soon as you enter a valid mobile number, option of ‘send OTP’ will be available.
Click on ‘send OTP’ and enter the OTP that you have received as SMS.
If you have not received any OTP then you can again click on ‘call’ or ‘SMS’ to receive an OTP.
In ‘call’ you will receive a call where you will be given OTP
In ‘SMS’, OTP will be send through SMS
As soon as you enter a valid OTP, the option to login as agent will get enable.
Click on ‘login as agent’ to finally login.
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Sign Up with Username
If the admin (who has invited you as agent) has selected authentication method as ‘Passcode’ then the authentication code will get generated. The admin should give you your username and authentication code for sign up. Once you get these things you can follow below steps -
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Please refresh the screen and check the status of Agent in UI.
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28. How to check Network logs?
Step 1: Press Function F12 or ctrl+shift+i and got to Network Tab
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Step 2: Click on Transfer/Consultation again
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Step 3: Get Headers of consultation call/transfer Call
Click on transfer call/Consultation call then check Name column under you will get transferCall/consultCall.
After Clicking that please find SS below.
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Step 4: Get a Screenshot and Send it over WhatsApp group
29. How to take console logs?(This is for concerns other than consultation/Transfer Call)
Step 1 : Press F12 or Ctrl+Shift+I
Step 2: Go to the console tab
Step 3: Save the log file(right-click) as shown in below SS
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Step 4: Save the log file and share it with us(help@phonon.io)
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