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  1. Internal Webhooks: Use any of the pre-made internal functions. Use this when you need to use any of the commonly used functions.

  2. Webhook Widget: Call any external API using dynamic data and configurable structure. Use this when you want to integrate and use any external API

  3. Flow End Webhook: Call the default external webhook for any flow. Use this when you need to push flow details on a particular webhook. Status

    titleTo be deprecated

1. Internal Webhook

Custom webhooks are internal webhooks which can be used to pass on the data in between the flow execution.

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Predefined Format for flow with two call legs, i.e customer and agent call legs in outbound multicast flow :

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Please note:

  1. callDetails: [ Array of each call leg.

    1. calleeType: Agent for agent leg, and VISITOR for customer leg.

    2. duration: Duration of the leg in milliseconds

    3. hangupCause: Why was the call disconnected. 16 is normal clearing.

  2. keys: Array of each flow variable set in the flow

    1. name: name of the flow variable

    2. value: value of the flow variable

  3. phonon-uuid: Unique identifier of the whole call

Code Block
languagejson
{
	"callDetails": [
		{
			"calleeNumber": "919879072567",
			"calleeType": "VISITOR",

			"cdrId" : "f1ca3a63-7eb7-4a8d-b50c-fbbdd3807034##pbx-9",

			"connectTime" : "2022-01-17T18:07:28.889+05:30",

			"didNumber" : "912243690284",

			"duration" : "15962",
			"endTime" : "2022-01-17T18:07:44.851+05:30",

			"hangupCause" : "16",

			"incoming" : false,

			"remoteHangup" : false,

			"startTime" : "2022-01-17T18:07:21.952+05:30"
		},

{ // All the details of this object is of second leg 
calleeNumber" 		{
			"calleeNumber": "919822003887",

			"calleeType" : "AGENT",

			"cdrId" : "f7d646de-44af-4037-8722-2346fb11de86##pbx-9",

			"connectTime" : "2022-01-17T18: 07: 40.142+05: 30",

 			"didNumber" : "912243690284",

			"duration" : "4670",

			"endTime" : "2022-01-17T18: 07: 44.812+05: 30",

			"hangupCause" : "16",

			"remoteHangup" : true,

			"startTime" : "2022-01-17T18: 07: 31.153+05: 30"
 		}
	],

	"keys" : [
{ //flow key variables as per the usecase
		{
			"name" : "$flow.key.customernum",

			"value" : "919822003887"

		},
		{

			"name" : "$flow.key.leadid",

			"value" : "HFC123"

		},
		{

			"name" : "$flow.key.empid",

			"value" : "IIFL123"

		},
		{

			"name" : "$flow.key.isTTSUsed",

			"value" : true

		}
	],

	"phonon-uuid" : "9d34878d-01a0-45ba-b5d6-6b097ae17611" 
}

Outcome : Everytime the flow is executed, all the flow details (as mentioned in the format) will be sent to the default webhook selected.

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