Page Comparison

Features

Benefits

PHONON

AVAYA

OZONETEL

Fully Cloud Based Platform

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.

Inbound IVR

Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.

Cloud Based Recording (AI/ ML Integration)

Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention. With tools available from top public cloud providers, such as IBM Watson, Google Cloud, Microsoft Azure AI and the AWS AI services portfolio, advanced AI and machine learning capabilities are more readily available to enterprises.

Department of Telecommunications (DoT)

A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license.