...
Click2Dial: Initiate a call from within Zoho CRM with a single click, avoiding the inconvenience of switching between devices or displays. With more time on your hands, you can make more calls and be more productive.
Incoming & Outgoing Call Notifications: To know who is calling you, receive screen pop-ups for incoming calls. You'll be better prepared to answer the call if you have access to your contacts' history and information from these pop-ups. You can also preserve new callers as records in Zoho CRM, as well as your follow-up activities (such as adding notes, tasks, and so on).
Call Recordings: Get the call recordings directly on your Zoho CRM after every call that has completed so that the Admins can have the record of the conversation between the agents and the customers.
Call Controls: Get various call control options of Mute, Hold, Transfer etc., on click of a button to increase the agent convenience during the call.
STEPS FOR INSTALLATION
Click on Install button to install the Phonon Central application.
Login to the Central Application.
In the Central application, we have provided left menu at Advance → Integration.
System will list down the Integration Partners. Click on Connect for Zoho CRM.
...