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Background

The Central Outbound Multicast API allows you to send outbound communications to your customers on single or multiple channels including Calls, SMS and Email.

The API will log a request in one of the workflows created in your admin account. The request will be picked subsequently and executed.

Pre Requisites

1. IP Whitelisting: IP must be whitelisted in the admin account.

2. Checksum Check: Two request must have at-least one byte change in it. If two requests are same, you’ll get Checksum Repeated error.

Outbound Make Call API

Use this API to initiate an Outbound Flow request.

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1. For Bulk Calling - Where you need high through-put or uploading a large data.

   1. API End Point: https://central-api.phonon.io/kairos-apis/outbound/create

   2. Rate Limit: 30k per minute

2. For Real Time Calling - Low through-put but instant connect and faster response.

   1. API End Point: https://central.phonon.io/kairos-apis/outbound/create

   2. Rate Limit: 3k per minute

Request Parameters:

...

{
	"api-version": "<11.0", or TEST>",// Fixed
	"security-id": "<64 character alphanumeric>",
	"flow-id": "<8 character alphanumeric>",
	"calls": [
		{
			"client-identifier": "<identifier, callback parameter>",
			"start-time": "<ISO-8601 Format YYYY-MM-DDTHH:MM:SS+05:30",
			"contact-numbers": [
				"918000XXXXXX",
				"918100XXXXXX",
				"<Other Alternate Numbers>"
			],
			"keys": [
				{
					"name": "$flow.key.Name",
					"value": "Abhinandan"
				},
				{
					"name": "$flow.key.Language",
					"value": "English"
				},
				{
					// Other flow variables
				}
			]
		},
		{
			// 2nd Call to be place
		}
	]
}

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Request Parameters Explanation:

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As text:

1. api-version: Use 1.0 to use the

   Status
   colour YellowBlue title In Testing

   version of the outbound flow

   production

   . This is fixed value.

2. security-id: Get the security ID from the ‘Edit Flow’ page of any Outbound Flow

3. flow-id: Get the 8 characters' alphanumeric Flow ID from the ‘Edit Flow’ page of any Outbound Flow

4. calls: Array. Each element in the array represents one call. You can have up to 500 calls in one request.

   1. client-identifier: Callback variable to uniquely represent this request.

   2. start-time: ISO-8601 Timestamp. The format is YYYY-MM-DDTHH:MM:SS+05:30. The date cannot be from the past. If the time is of past (and the date is today) the flow will be initiated immediately.

   3. contact-numbers: Array. Mobile numbers of the customer. You can provide alternate numbers of a customer and calls will be initiated to each number until one is connected in one attempt.

   4. keys: Array of Flow Variables. There’s no limit on how many flow variables can be provided.

      1. "name": "$flow.key.<variable>": Name of flow variable.

      2. "value": "Abhinandan": Value of the above flow variable.

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1. IP Not Whitelisted

   Status
   colour Blue title 401

   : Please whitelist your IP in the Whitelist section.

2. Checksum Repeated

   Status
   colour Yellow title 201

   : You can trigger the same API payload more than once. Please change at least one parameter. (Date-time, client-identifier, etc.)

3. Invalid Security ID

   Status
   colour Yellow title 202

   : The security ID is invalid. Please check the endpoint and security ID.

4. Invalid Flow ID

   Status
   colour Yellow title 301

   : Flow ID is invalid. Please check the endpoint and Flow ID.

5. Failure

   Status
   colour Red title 500

   : Any Failure scenario.

3. All Error Codes:

Other Docs:

1. Todo: https://docs.google.com/document/d/1A5UciLQYB6hS7VwKjazU204IxMwlfD_KwSnexlkaa8Y/edit#

2. Tech API Docs: /wiki/spaces/CB/pages/201752979

3. Todo, add Security: /wiki/spaces/CB/pages/209224413

_{P.S.: There’s an easter egg hidden here. Did you find it?}

FAQs:

How to get the status of the request?

You can check the request for the API by:

1. Using the Pull API - Using Phonon UUID | API Documentation using Phonon UUID or Request ID to pull the status of the request.

2. Using End Call Webhook Push - which can push various details after every workflow (call / sms / email) execution to an external webhook end point.

3. Using EOD or On Demand Reports.

4. Using Summary Dashboards.