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Using a high-bandwidth fiber connection from a reputed internet provider. Dedicated business internet connections generally come with guaranteed SLAs on bandwidth and latency.
Use a physical Ethernet connection instead of Wi-Fi when possible.
If using Wi-Fi, limit the number of devices connected on the same channel.
Using high-quality Wi-Fi routers built for enterprises or real-time gaming. Look for routers that come with advanced QoS features.
Auditing your network firewall and NAT settings to check for transmission delays due to improper configuration.
Avoid large data transfers on the Wi-Fi network during calls.
Limiting bandwidth per connected device to ensure an even allocation of total available bandwidth.
Avoid calls over cellular data connections (4G and older) as they are not optimized for low-latency traffic during the login.
During the work from home, the agent should have a broadband connection which should have proper bandwidth dedicated or Mobile data with less than 4G/LTE
Ensuring uplink and downlink bandwidth availability of at least 150Kbps for voice transmission.
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