https://central.phonon.io/agent-ui and select the login option for

Internet Lease Line(ILL) - Using corporate ILL

1. Broadband with dedicated bandwidth which is a minimum of 500 kbps, or

2. Mobile data with enabled 4G/LTE with good signal ≥ -85 dm

150 kbps

• Go to fast.com and ensure you’re getting enough network bandwidth

signal strength can be checked using apps like “network cell info lite“ which will give you the network strength and network speed can check using http://fast.com

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_IN&gl=US

Jitter values higher than 30 milliseconds on web calls can lead to poor audio quality. High network congestion can also lead to packet loss, resulting in chunks of audio never reaching the intended recipient. When this network latency is more than 30 milliseconds of the round-trip time, call participants can experience audio lag.

Incompatibilities between hardware components such as network drivers, audio cards, and other firmware components can result in unexpected issues with media handling. Attempting to reproduce issues on other devices should be a key step in your debugging process

Headsets minimize echo by providing acoustic isolation between the speaker and the microphone. High-quality VoIP headsets with noise-canceling features can greatly enhance call quality in noisy environments by eliminating background sounds.

Wired headsets generally offer more stable sound quality than wireless or Bluetooth headsets. Wireless headsets are more prone to adapter and driver configuration issues, which can lead to static or white noise on calls. We recommend testing with a different headset, or with a built-in mic and speaker, when troubleshooting audio quality issues.