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1. Introduction
Rich Communication Services (RCS) is the modern upgrade to SMS, offering enhanced features like multimedia sharing, real-time chat, read receipts, and typing indicators. RCS transforms messaging into a richer, more interactive experience, operating over mobile data or Wi-Fi. For businesses, RCS enables branded messaging, interactive features, and better customer engagement, making it the future of mobile communication.
2. Steps To Onboarding for Bot Registration
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Bot Type: Here, geographic routing needs to be specified, indicating whether the message should be sent domestically or to international destinations.
Bot Message Type: The message type refers to the category of the message, such as OTP (One-Time Password), Promotional, or Transactional.
OTP → One-time-password messages or transactions that are time-sensitive and of immediate nature. (Similar to the Transactional message category used for SMS in India).
Transactional → Notifications & information sent to existing customers of a business to provide relevant information for a customer’s existing services or products or editorial & media content. (Similar to the Service message category used for SMS in India).
Promotional --> Sales, marketing or promotional messages to new or existing customers, about new or existing or services or products with the intention to sell, x-sell, up-sell now or in the future. (Similar to the Promotional message category used for SMS in India).
Bot Name: Provide the name of the chatbot that will appear at the top of the message thread (maximum of 40 characters).
Brand Name: Enter the brand name with which your chatbot will be associated. (maximum of 100 characters)
Bot Logo: Provide a logo for your bot that will be displayed in connection with the bot's name.
Image size : 224 pixels wide x 224 pixels tall
Image Format: JPEG, JPG or PNG.
Banner Image: Provide a brand image for your bot that will be displayed in the bot's 'Info & options' screen.
Note: Your logo will be overlaid on the Banner Image (bottom center) so be careful with your design.
Image Size: 1440 pixels wide x 448 pixels tall
Short Description: Provide a short description of your bot that will briefly summarize its purpose or functionality.
Color: Specify a color for your agent with a minimum 4.5 : 1 contrast ratio relative to white. Click here to Learn More
Primary phone number: Provide your primary contact number for Customer support and query.
Label for primary phone number: Label for the primary phone number number. For Example,
Get in Touch
Connect with Us
Speak with Us
We're Here for You
Secondary phone number: Provide your secondary contact number for Customer support and query.
Label for secondary phone number: Label for the secondary phone number the same that we used for primary phone number.
Primary email address: Provide your primary email ID for Customer support and query
Label for other email ID: Label for the primary email ID. For Example,
Send Us a Message
Drop Us a Note
Secondary phone number: Provide your secondary email ID for Customer support and query.
Label for secondary phone number: Label for the email ID should be same that we used for primary phone number.
Primary website of the Brand
Label for primary website: For Example,
Find Us Here
Engage with Us
Terms of Use URL: Provide the URL of the Website where the Terms and Conditions of the website is mentioned
Privacy Policy URL: Provide the URL of the Website where the privacy policy of the website is mentioned
Chatbot Webhook: EEnter the webhook that your bot will receive messages
NOTE: The webhook needs to be active and be able to respond with a 200 OK to POST requests.
Languages Supported: You may select the languages used in Android-supported regions. Click here to know the languages supported.
NOTE: You may add multiple languages with comma separated.
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