Page Comparison

1

Connected

This status is obtained from when the call was connected with the agent/customer

2

Busy

This status is obtained from the operator’s end, when the customer to which the call is initiated is busy with other

3

Congestion

.No circuit/channel available
.Switching equipment congestion

4

Hang Up

This status is obtained from the operator’s end, when the customer has hanged up the call

5

Ring Timeout

This status is obtained from the operator’s end, when the customer has not picked up the call and there is ring timeout has happened

6

Failed

This status is obtained when in following two scenarios -

1. If asterisk is down, the system will put the status as FAILED.

2. If there is

1. failure from operator for any reason except the ones already specified, the system will put the status as FAILED.

7

Channel Busy

This status is obtained when all the channels are busy from our end and the calls are not getting initiated

8

User Busy

This status is obtained when the user is busy with another call

9

User Not Answered

This status is obtained when the user has not answered the call

10

Operator Congestion

This status is obtained from the operator’s end, when there is congestion of channels from their end

11

No User Responding

Couldn't find the user in time. The server could not produce a response within a suitable amount of time, for example, if it could not determine the location of the user in time. The client MAY repeat the request without modifications at any later time.

12

Unallocated Number

The server has definitive information that the user does not exist at the domain specified in the Request-URI

13

User Rejected

This status is obtained from the operator’s end, when the user has cancelled/rejected the call

14

Invalid Number

This status is obtained when the phone number is not in the correct regex expression of phone number

15

Temporary Failure

Temporary failure

16

Channel Unavailable

This status is obtained when all the channels are occupied and no channel is available to make a call or

This status is obtained when there is an issue at our end and the channel wasn't available to connect