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1. Introduction

This document outlines the requirements and steps to verify your bot and brand information. Verification, once completed, allows your business to display the green tick, indicating verified status. This tick assures users of your authenticity, and it is essential for improving trust and engagement with your brand.

Please ensure all information provided is complete and accurate, as this is critical for the verification and approval process. Follow the steps below to complete each section of the verification form.

2. Steps To Verify Bot and Launch for the Green Verified Tick

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Info

Messages are triggered by user actions such as:

  • A User actions (e.g., purchase confirmation

  • Package delivery updates

  • Scheduled notifications, like monthly account statements)

  • External events (e.g., package deliveries)

  • Scheduled communications (e.g., monthly account summaries)

  1. What types of interactions will the bot have with users?
    What are the bot's primary (those that occur most commonly such as order confirmations, service reminders) and secondary (those that are possible but less common such as promotional messages) interactions?

    If the bot understands user messages, please share examples of keywords it responds to.

Info

Types of Interactions with Users:

  1. Primary Interactions:

    1. Order confirmations

    2. Service reminders

    3. Payment notifications

  2. Secondary Interactions:

    1. Promotional offers (e.g., seasonal discounts, limited-time offers)

    2. Event reminders

  3. Keywords the bot responds to (if applicable)

    1. “Order status” for "Order status" – Provides tracking updates

    2. “Help” for customer support information

    3. “Discount” for promotional messages"Support" – Offers customer service information

    4. "Discount" – Shares current promotions

  1. Does the bot support Conversational flow? Does it respond to P2A messages from users?
    If Note here if the bot can engage in two-way messaging, note it here. Specify . Also, specify if the bot responds to user inputs.input.

Info

Please select your answer by choosing either "Yes" or "No."

Section 2: Consent Management

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  1. Bot access instructions
    To test the bot, please specify a wakeup/trigger phrase (e.g. "START"or "Hi"). When received, the bot will start the conversation with the user.

    This method would be used by reviewers to trigger the bot, such as a website where reviewers can invite and add phone numbers. If you need a list of phone numbers to add as test devices, contact products@phonon.io

  2. Screenshots
    Screenshots give your agent better visibility and make reviews easier.
    You can add multiple Images/Media here. (only jpg, jpeg and png files allowed)

  3. Video URLs
    If you prefer to review your agent via video, provide comma-separated URLs for a video showing your agent's core functionality and opt-out capabilities. URLs must be publicly accessible.

Info

Section 4: Brand Details

The following information will be required as part of your business verification. Please ensure that the information you share with us is complete and accurate.

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