This report will give the overall summary of the calls made in the dialer flows.
Sr No. | Column Name | Description |
|---|---|---|
1 | Date | Date of which call Summary is listed |
2 | Total leads to be Processed | Total number of leads that is to be Processed. Total leads = carry forwarded leads to be Processed + fresh leads to be Processed |
3 | Leads Processed | Total number of leads that are processed. Total leads Processed = Carry forwarded leads + fresh leads Processed |
4 | Calls attempted to Agent | Total number of times the agents were attempted. Calls attemptes to agents = calls attempted to agents for fresh leads + calls attempted to agents for carry forwarded leads |
5 | Leads answered by Agent | Total number of leads answered by agents Leads answered by agents = leads answered by agents for carry forwarded leads + leads answered by agents for fresh leads |
6 | Calls attempted to customer | Total number of time customer was attempted Calls attempted to customers = calls attempted to customers for fresh leads + calls attempted to customers for carry forwarded leads |
7 | Leads answered by customer | Total number of leads that were answered by the customer |
8 | Leads Successfully connected ( % ) | Total percentage of leads Successfully connected to the customers. % formula = ( Calls answered by customer/ Calls attempted to customer ) x 100 |
9 | Leads abandoned (leads which will not be Processed in future) | Total number of leads Abandoned by the system. Leads Abandoned = carry forwarded leads Abandoned + fresh leads Abandoned |
10 | Leads remaining to be Processed | Total number of leads Remaining to be Processed. Leads Remaining to be Processed = carry forwarded leads to be Processed + fresh leads to be processed |
11 | Carry forward leads | Carry forwarded leads are he leads that are remaining from the previous day Carry forwarded leads = Carry forwarded leads Processed + Carry forwarded leads Abandoned |
12 | Carry forwarded: leads processed | Total number of carry forwarded leads that are Processed |
13 | Carry forwarded: Calls attempted to agents | Total number of calls attempted to agents for carry forwarded leads |
14 | Carry forwarded: leads answered by Agent | Total number of Calls answered by agents for carry forwarded leads |
15 | Carry forwarded: Calls attempted to customer | Total number of Calls attempted to customers for carry forwarded leads |
16 | Carry forwarded: leads answered by customer | Total number of Calls answered by customers for carry forwarded leads |
17 | Carry forwarded: leads Successfully connected ( % ) | Percentage of carry forwarded leads in customer got connected. Formula = ( calls answered by customers / leads Processed) x 100 |
18 | Carry forwarded: leads Abandoned | Total number of leads Abandoned in carry forwarded leads |
19 | Carry forwarded: leads Remaining | Total number of leads Remaining to be Processed from carry forwarded leads |
20 | Fresh : leads Loaded | Total number of fresh leads Loaded for the date. |
21 | Fresh : leads processed | Total number of fresh leads that are processed |
22 | Fresh : Calls attempted to Agent | Total number of Calls attempted to the Agent in fresh leads |
23 | Fresh : leads answered by Agent | Total number of leads answered by agents in fresh leads |
24 | Fresh : Calls attempted to customers | Total number of Calls attempted to customers in fresh |
25 | Fresh : leads answer by customer | Total number of leads answered by customers in fresh leads. |
26 | Fresh : Successfully connected ( % ) | Percentage of Calls Successfully connected to the customers in fresh leads. Formula = (Calls answered by customers in fresh leads / total fresh leads Processed) × 100 |
27 | Fresh : leads Remaining | Total number of fresh leads Remaining for processing |