For WebRTC / WebPhone
WebRTC Requirements(Mumbai and Banglore)
Source | Destination | Service | Type | Protocol | Port |
|---|---|---|---|---|---|
Agent SIP Device | SIP | uni-directional/BI-Directional | TCP(TLS) | 5061 | |
Agent SIP Device | RTP | uni-directional/BI-Directional | UDP | 30000-60000 | |
Agent SIP Device | WSS | uni-directional/BI-Directional | TCP | 8089-9000 | |
Agent SIP Device | CLASSIC STUN,TURN | uni-directional/BI-Directional | UDP | 3478 | |
Agent SIP Device | CLASSIC STUN,TURN | uni-directional/BI-Directional | TCP | 3478 |
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For Softphone
Following IPs, Domains & Ports needs to be whitelisted.
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Policies Required
Please enable the following policies on the local IP address provided for each phone above.
Policy | Type |
| Destination |
| Destination | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Outbound | REFLEXIVE | CLASSIC STUN | stun | TCP | 3478 | |||||||
Outbound | REFLEXIVE | CLASSIC STUN | TCP | 3478 | ||||||||
Outbound | REFLEXIVE | SIP | softphone |
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| TCP | 5061 | Outbound | REFLEXIVE | RTP | UDP | 10000-20000 |
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Remote Management
In order for us to provide any remote management support, please provide us the access to the configuration page of the Deskphone / Softphone for initial 60 days.
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