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There are two (or more) possible ‘legs’ in a call. Suppose you have an inbound call on which customer calls, which in turn will make an outbound call to the agent. In this case, the first call-leg is the one with the customer, while the second call leg is one with the agent. It will be inverse for Outbound Dialler.
For First
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ISDN Code | Call Connection Status | Description | ||
|---|---|---|---|---|
-1 | Cancelled | This status is received when the first party (the caller) has disconnected the call before the second party have answered the call. Scenario example with 1st Party → 2nd Party:
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16 | Connected | Normal Clearing. Call is successfully connected and disconnected by the caller normally. | ||
5, 17, 8 | Busy | This status is obtained from the operator’s end, when the customer to which the call is initiated is busy. | ||
3, 18, 9 | Ring Timeout | This status is obtained from the operator’s end, when the customer has not picked up the call, but is alerted for the same. | ||
8, 10 | Congestion | No circuit/channel available | ||
6 | Failed | This status is obtained in following two scenarios -
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7 | Channel Busy | This status is obtained when all the channels are busy from our end and the calls are not getting initiated | ||
11 | No User Responding | Couldn't find the user in time. The server could not produce a response within a suitable amount of time, for example, if it could not determine the location of the user in time. The client MAY repeat the request without modifications at any later time. | ||
12 | Unallocated Number | The server has definitive information that the user does not exist at the domain specified in the Request-URI | ||
13 | User Rejected | This status is obtained from the operator’s end, when the user has cancelled/rejected the call | ||
14 | Invalid Number | This status is obtained when the phone number is not in the correct regex expression of phone number | ||
15 | Temporary Failure | Temporary failure | ||
16 | Channel Unavailable | This status is obtained when all the channels are occupied and no channel is available to make a call or This status is obtained when there is an issue at our end and the channel wasn't available to connect | 17 | Cancel |
SMS Status
Sr. No | SMS Status | Description |
|---|---|---|
1 | DELIVERED | This status is obtained, when the SMS is delivered to the customer successfully. |
2 | EXPIRED | This status can be obtained in any of the two scenarios -
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3 | FAILED | This status can be obtained in any of the two scenarios -
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4 | INVALID_NUMBER | When any Phone number is not satisfying regex criteria of mobile number. |
5 | REJECTED | This status is received from the operator's end. |
6 | SENT_TO_QUEUE | This status can be obtained in any of the two scenarios -
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7 | UNDELIVERED | This status is received from the operator's end. |
8 | OTHER | Different operators have their different status so whenever any miscellaneous (other status from the mentioned |
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