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While using a Desktop or Laptop

...

Ensure Minimum System Requirements: 💻

Upgrade Chrome Browser:

  1. Latest Google Chrome version https://www.google.com/chrome/update/

  2. Stable 1.6 Mbps Internet Speed

  3. (Optional) Mobile Phone with ≥ -85 dBm Signal Strength or Landline

Disable Memory Saver Settings:

Expand
titleClick here to view the configuration

  1. Type the following in the address bar: chrome://flags/#enable-memory-saver

    image-20240207-063513.png

  2. Set the flag of all the Memory Saver labels to

    Status
    colourGreen
    titleDISABLED

    image-20240207-063709.png

  3. Click the Relaunch button in the bottom right

Always Keep the Sites Active:

Expand
titleClick here to view the configuration

  1. Navigate to Chrome Settings.

  2. Go to chrome://settings/performance on your Chrome browser

  3. Select the "Performance" option from the left panel.Click the " Add " button within the Memory Saver section.

  4. Choose Add Sites manually and add the following sites according to the necessitythree domains:

    1. http://central.phonon.io in case of

      Status
      colourBlue
      titleLANDLINE
      or
      Status
      colourBlue
      titleMOBILE
      http://

    2. central.phonon.io, softphone-24.phonon.io and webrtc.phonon.io in case of

      Status
      colourPurple
      titleWEBCALL
      http://

    3. central.phonon.io and softphone-24.phonon.io in case of

      Status
      colourGreen
      titleHARDPHONEDESKPHONE
      or
      Status
      colourGreen
      titleSOFTPHONE

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Steps to capture console and network logs
Expand
titleConsole & Network logs

Please find the below steps to save the console logs:

Step 1: Open the Developer tools

Press Ctrl+Shift+i or right-click your mouse at any part of the page and select Inspect from the drop-down options:

  1. Context menu with Inspect option selectedImage Removed

Step 2: Switch to the Console tab

Once you open the Developer tools, the Elements tab will be active. Switch to the Console tab:

  1. Console tab of Developer ToolsImage Removed

Step 3: Save the logs

Right-click at any place in the console content, and choose "Save as...", as shown below:

  1. Save as for console fileImage Removed

Step 4: Save the console log file and share the console and network logs and the necessary evidence with the Phonon Team.

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Confidentiality

This document has been developed by Phonon.io for the sole and exclusive use of the customer / prospective customer with whom this document is being shared. Further, this document has been provided by Phonon.io to the recipient in good faith and based on request from the recipient for the same. This document is a confidential document and contains confidential product technology, workflow and commercial details that are for the sole usage of the intended recipients of this document. Recipients are advised not to share this document with any third party that is not the intended recipient of this document and neither to bring this document in full or parts into the public domain. Any unauthorized access may be brought to Phonon.io’s notice immediately. Phonon.io is free to take any legal action it deems necessary against any person or entity that violates this confidentiality agreement. Phonon.io is bound and governed by the rules of the state of Gujarat in India. In case you are not in agreement with the terms set in this clause or are not an intended recipient of this document, please destroy the document and intimate inform us of the same at info@phonon.io.