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1. Introduction

This document outlines the requirements and steps to verify your bot and brand information. Verification, once completed, allows your business to display the green tick, indicating verified status. This tick assures users of your authenticity, and it is essential for improving trust and engagement with your brand.

Please ensure all information provided is complete and accurate, as this is critical for the verification and approval process. Follow the steps below to complete each section of the verification form.

2. Steps To Verify Bot and Launch for the Green Verified Tick

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srchttps://docs.google.com/forms/d/e/1FAIpQLSehnZCX3U7BPHqCptJL2bugiCwxzPWjw0LsKdgycF77oMcz1g/viewform?embedded=true
width780
titleRCS Bot Verification and Launch
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height320

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titleMessages are triggered by user actions such as:

  1. User actions (e.g. Purchase Confirmation)

  2. External Events (e.g. Package Deliveries)

  3. Scheduled Communications( e.g. Monthly Account Summaries)

Info

Messages are triggered by user actions such as:

User actions (e.g., purchase confirmation

  1. )

  • External events (e.g., package deliveries)

  • Scheduled communications (e.g., monthly account summaries)

    1. What types of interactions will the bot have with users?
      What are the bot's primary (those that occur most commonly such as order confirmations, service reminders) and secondary (those that are possible but less common such as promotional messages) interactions?

      If the bot understands user messages, please share examples of keywords it responds to.

    Expandinfo
    titleTypes of Interactions with Users:

    1. Primary Interactions:

      1. Order confirmations

      2. Service reminders

      3. Payment notifications

    2. Secondary Interactions:

      1. Promotional offers (e.g., seasonal discounts, limited-time offers)

      2. Event reminders

    3. Keywords the bot responds to (if applicable)

      1. "Order status" – Provides tracking updates

      2. "Support" – Offers customer service information

      3. "Discount" – Shares current promotions

    1. Does the bot support Conversational flow? Does it respond to P2A messages from users?
      Note here if the bot can engage in two-way messaging. Also, specify if the bot responds to user input.

    Expandinfo
    titlePlease select your answer by choosing either "Yes" or "No."

    Section 2: Consent Management

    ...

    1. What are the opt-out keywords for the bot?
      By default, platform recognizes "STOP" as the opt-out keyword. If you would like to configure additional keywords for opt-out, please specify below (use a comma-separated list, if configuring multiple additional keywords).

      Note: Please note that your bot should also process the opt-out keywords and honor the user's request.

    ...

    Expand
    titleOpt-out Keywords for the bot

    1. Standard opt-out: “STOP”

    2. Additional keywords: “UNSUBSCRIBE”, “CANCEL

    1. What message does the bot send when a user opts out?
      A user who has opted out, may change their mind and cancel the opt-out request. The platform recognizes "START" as the keyword to cancel an opt-out request.
      If you would like to configure additional keywords for canceling an opt-out, please specify below (use a comma-separated list, if configuring multiple additional keywords).

    Expandinfo
    titleExample:

    “Your subscription to messages from [Brand Name] has been successfully canceled. To resume, reply with ‘START’.”

    1. Do you want the platform to handle when a user revokes opt-out?
      When a user sends the keyword to cancel an earlier opt-out, they need to get a confirmation message. How do you want this message to be sent?

    Expandinfo
    titleUsers will receive a confirmation message upon re-subscribing.

    Please select your answer by choosing from the below options:

    1. Default: Platform sends the Confirmation message

    2. Custom: Bot sends the Confirmation message

    Section 3: Agent Preview

    The RCS Business Messaging team needs to review your agent before it launches. Reviewers can test your agent with their own devices, or you can provide a video showing core functionality and functioning opt-out capabilities.

    1. Bot access instructions
      To test the bot, please specify a wakeup/trigger phrase (e.g. "START"or "Hi"). When received, the bot will start the conversation with the user.

      This method would be used by reviewers to trigger the bot, such as a website where reviewers can invite and add phone numbers. If you need a list of phone numbers to add as test devices, contact products@phonon.io

    2. Screenshots
      Screenshots give your agent better visibility and make reviews easier.
      You can add multiple Images/Media here. (only jpg, jpeg and png files allowed)

    3. Video URLs
      If you prefer to review your agent via video, provide comma-separated URLs for a video showing your agent's core functionality and opt-out capabilities. URLs must be publicly accessible.

    ...

    Expand
    titleExamples:

    ...

    1. Industry type → Select your industry from the provided list to ensure correct categorization.

      1. Advertising / Marketing

      2. Arts & Environment

      3. Banking

      4. BFSI

      5. Commercial / Industrial

      6. Credit Rating

      7. Delivery Partner

      8. Education

      9. Gaming

      10. Hotel / B&B

      11. Insurance

      12. Legal

      13. Lending

      14. Loans

      15. Local Services

      16. Media / News Company

      17. Non-Governement Organisation

      18. Non-Profit Organisation

      19. Not Available

      20. Online Seller

      21. Other

      22. Property

      23. Science, Technology & Engineering

      24. Shopping & Retails

      25. Sports

      26. Telecom

    2. Official Brand Website → Link to the official website associated with your brand.

    3. Brand logo → Upload a logo of 224x224 pixels to help identify your brand.

    4. Contact Person → Provide details for a contact person for Customer support and query.

      1. Contact Person First Name

      2. Contact Person Last Name

      3. Contact Person Designation

      4. Email ID

      5. Mobile number

    ...

    Expand
    titleExamples:

    • First Name: John

    • Last Name: Doe

    • Designation: Customer Support Manager

    • Email: johndoe@example.com

    • Mobile number: +91-XXXXXXXXXX

    1. Company Address

      1. Address Line 1

      2. Address Line 2

      3. Country

      4. State/Province/Region

      5. City

      6. ZIP code

    Company Address
    Expandinfo
    title
    Examples:

    • Line 1: 123 Business Road

    • Line 2: Business Park

    • Country: India

    • State/Province/Region: Maharashtra

    • City: Mumbai

    • ZIP Code: 400001

    Section 5: Business Verification | Verify the Legal Business Name

    ...

    By completing and submitting this form you agree to the terms and conditions. Click here to view the all Terms and conditions.

    ...