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Distributor List
Distribution List |
Phonon Users |
Central Platform
1. What is Phonon Central ?
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→ To create an inbound flow please make sure the account that you are using is fully set up. Follow the steps mentioned below to create an inbound flow.
Go to Main->Flow Designer->Flows
Click on Inbound IVR and call distributor
Fill in the details as mentioned here
Go to the Designer tab and create the flow using the desired widgets to achieve your use case
Please note, Answer Call widget is important after “Start” in case your use case involves answering a call to the end user
Click on “Save” to save your work
Click on “Commit to Production” to commit your final flow.
Call on the DID attached to the flow
Your flow is now Live and the DID number can be used as an inbound number
7. How do I create an outbound flow?
→ To create an outbound flow please make sure the account that you are using is fully set up. Follow the steps mentioned below to create an outbound flow.
Go to Main->Flow Designer->Flows
Click on Outbound Multicast
Fill in the details as mentioned here
Go to the Designer tab and create the flow using the desired widgets to achieve your use case
Please note, Make Call widget is important after “Start” in case your use case involves initiating a call to the end user
Click on “Save” to save your work
Click on “Commit to Production” to commit your final flow
Attach DIDs and Activate the DID
If the flow is transactional, then it requires support approval for making it live.
Once the support team approves the flow, you can trigger the outbound flow to run the outbound flow.
8. How do I create an emergency notification flow?
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→ If none of these work, then follow the below steps -
Again Sign In with same Email ID.
An error saying “Account not verified” will be shown.
Click on ‘Here'.
Once you click on ‘here', you will be redirected to Resend Verification Mail page.
There you need to complete captcha and click on ‘resend verification Email'.
Then an email with new verification link will be sent to you.
If you still haven’t received the verification email then you can mail on ‘help@phonon.io’ with your Email and your problem.
14. How can I create an SMS campaign
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→ To purchase more DIDs please send an email to help@phonon.io with the following information:
Account email ID
Client ID (Can be found under “Settings” on the top right corner drop down)
First Name
Last Name
20. Where can I set up my amazon/google cloud account?
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→ If your connection is stable and yet reports are not getting generated then send an email describing the issue at help@phonon.io with the following information:
Account email ID
Client ID (Can be found under “Settings” on the top right corner drop down)
First Name
Last Name
23. I want to get my reports everyday over email, how can I achieve that ?
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→ Click on “Add Email” to schedule a report at EOD via email
Flow Type: Select the type of flow for the reports
Flow Name -ID: Select the flow name/ID
Email Addresses: Define the email addresses for the configured report(Valid email IDs required. Example: help@phonon.io)
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24. Where can I find real time status of the calls ?
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→ As soon as prompt goes for support approval, a ticket is generated and support team will approve it as soon as possible. In case of any emergency or problem you can drop a mail with the following details on help@phonon.io
Account email ID
Client ID (Can be found under “Settings” on the top right corner drop down)
First Name
Last Name
Prompt name(s)
Ticket Number
30. I need to send an SMS but there is no sender ID in the dropdown, why ?
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→ Check the Login Link (https://central.phonon.inio/agent-ui/)
→ If the issue persists, then reach out to our support team at help@phonon.io
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→ To create a new password, follow the below steps -
Click on the "Forgot Password" link on the login interface.
Enter your email ID
A link will be sent to your email ID
Click on the link to Reset your password
Create a new password
48. Did not receive the Reset Password Link on my email ID?
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→ If no link has been received yet, check your LAN/WIFI connection
Agent UI Platform
1. How do I Sign Up?
→ Follow the steps mentioned here to sign up.
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→ Follow the following steps in this case:
Please check the email ID is same as the one used for Sign Up
Refresh your Inbox
Check the Spam Folder
If no link has been received yet, check your LAN/WIFI connection
Contact your network team in case of connectivity issue or report on help@phonon.io
3. What is a manual call break?
→ Manual Call breaks are special breaks which will allow you to perform calls to the customer by dialing their phone numbers. To know more about manual breaks, you can click here.
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→ You can use this button to get your fellow agent or supervisor on the call with you and the customer. At a time 3 people will be available on the call.