This report gives detailed analyses of each call of dialer flow type. The report includes following details -
Sr. No | Column Name | Description |
|---|---|---|
1 | Date | The date at which the call was initialed |
2 | Time | The time at which the call was initiated |
3 | Phonon UUID | Unique ID generated for each lead |
4 | Flow ID | Unique ID generated at the time of flow creation. |
5 | Attempt ID | Unique ID generated for each Attempt initiated for a lead |
6 | Campaign Type | It is the type of flow. By default it will be 'Dialer' |
7 | Attempt Number | |
8 | Agent attempt number | It is the number of times the Agent is attempted |
9 | Agent DID number | It will give the DID number by which the agent was called |
10 | Queue Name | It will give the name of Queue from which the Agent is acquired |
11 | Agent connected | It will give the status of Agent connection. ‘Yes’ if agent was connected. |
12 | Agent Name | It will give username/Email ID of the Agent connected. |
13 | Agent Number | The phone number of the Agent through which the Agent was connected |
14 | Type | Type of call initiated to customer. The type can be automatic or manual. |
15 | Agent start time | The time at which the call was initiated to customer |
16 | Agent connect time | The time at which the Agent received the call and was connected. |
17 | Agent end time | The time at which the call was ended from Agent side. |
18 | Agent call duration | Total duration for which the Agent was connected. That is Agent and time - agent connect time. |
19 | Agent Pulse | The agent pulse for the call according to the rate plan attached. |
20 | Disposition | The disposition filled by an agent |
21 | Sub Disposition | The sub disposition filled by an Agent. |
22 | Customer attempt number | The attempt number of customer |
23 | Customer number | The mobile number of customer to which the call was initiated. |
24 | Customer DID number | DID number through which the customer was called. |
25 | Call Status | The status of the call. It can be connected, congestion etc. |
26 | Call start time | The time at which the call was initiated to the customer |
27 | Call connect time | The time at which the customer was connected |
28 | Call End time | The time at which the call was ended by customer. |
29 | Call connected duration | Total duration for which the call was connected with customer. That is customer end time - customer connect time |
30 | Visitor pulse | The number of visitor pulse generated according to the rate plan attached |
31 | DTMF Pressed | The series of dtmf Pressed by customer during call separated by comma |
32 | Recording file | URL of the location from which the Recording file of call can be downloaded (if enabled). |
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