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Zoho CRM → Settings → Telephony → Phonon Central

Connect Zoho CRM to our cloud-based business telephone network that's tailored to your needs.

Phonon Communications has developed futuristic solutions for customer interaction automation that help enterprises leverage Artificial intelligence and state-of-the-art Natural language processing. We deliver customized solutions that enable businesses to carry out interactions in the most suitable channel for your customers and employees. We provide one stop solution with inbound and outbound IVRs. Integrating Zoho CRM with Phonon Central, one can use Click2Dial, incoming call notifications, recordings, dispositions, etc. all from the ease of CRM itself!

Features include:

  • Click2Dial: Initiate a call from within Zoho CRM with a single click, avoiding the inconvenience of switching between devices or displays. With more time on your hands, you can make more calls and be more productive.

  • Incoming & Outgoing Call Notifications: To know who is calling you, receive screen pop-ups for incoming calls. You'll be better prepared to answer the call if you have access to your contacts' history and information from these pop-ups. You can also preserve new callers as records in Zoho CRM, as well as your follow-up activities (such as adding notes, tasks, and so on).

  • Call Recordings: Get the call recordings directly on your Zoho CRM after every call that has completed so that the Admins can have the record of the conversation between the agents and the customers.

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