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Voice Bots - Do's and Don'ts

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Created by Prachi Bhagchandani (Unlicensed) on Aug 25, 2020

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Want to create an Awesome Customer Experience Voice IVR?

Follow few basic steps and you are good to go….

Do’s

Script
- Scripts should be short and sweet.
- To the point and close ended questions
SSML
- To get the best customer experience, the SSML should be properly written in order to have perfect pauses and breaks where needed.
- Reference: https://cloud.google.com/text-to-speech/docs/ssml# and let the magic begin.
DialogFlow Training
- As important as the flow is the Intent Training
- Create the required intents in Google DialogFlow or IBM Watson
- Create lots of Entities!!
- Reference:
  - https://medium.com/janis/9-ways-to-make-your-dialogflow-agents-more-reliable-2b455f1a5b8b
  - https://cloud.google.com/dialogflow/docs/training
Handle All Branches
- Make sure one covers all the scenarios and branches of the widgets

Don’ts

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