Sr.

Variable

Variable Description

Variable Category

Variable Type

1

$sys.datetime

This variable will give current system date and time.

SYSTEM

datetime

2

$sys.date

This variable will give current system date.

SYSTEM

date

3

$call.cdr

This variable will give cdrID of call.

CALL

string

4

$call.start

This variable will give the date and time of call when it was started.

CALL

datetime

5

$call.end

This variable will give the date and time of call when it was ended.

CALL

datetime

6

$call.dtmf

This variable will give the series of DTMF pressed by customer in call.

CALL

string

7

$call.state

This variable will give the current state of call. The state can be ‘in process’, ‘completed’ etc.

CALL

string

8

$call.connect

This variable will give the date and time of call when it got connected

CALL

datetime

9

$call.isIncoming

This variable will show weather the call is incoming or not (True if incoming )

CALL

boolean

10

$call.cli

For Outbound Flows: This variable will provide Number from which call is initiated (DID).

For Inbound Flows: This variable will provide the phone number of customer from which the call is coming .

CALL

string

11

$call.dnis

For Outbound Flows: This variable will provide the number of customer to which the call is made.

For Inbound Flows: This Variable will provide the Number (DID) on which incoming call was Landed.

CALL

string

12

$call.remoteHangup

This variable will give idea of call that weather it was remote hangup or not. “yes” if remote hangup

CALL

boolean

13

$call.isdn

This variable will give ISDN cause codes of the call.

CALL

integer

14

$call.cost

This variable will give the total cost of the call

CALL

double

15

$call.cost.currency

This variable will give the currency in which the cost is calculated for call

CALL

string

16

$call.recorded

This variable will show weather the call was recorded or not. “Yes” if the the recording is enable.

CALL

boolean

17

$call.recordingUri

This variable will give the URL of call recording where it is stored.

CALL

string

18

$call.lastdtmfreceived

This variable will give the last DTMF received in the call

CALL

string

19

$call.attemptnumber

This variable will give the attempt number of the call

CALL

integer

20

$call.lastlabelreceived

CALL

string

21

$call.agent.connect

This variable will give show weather agent was connected or not. “Yes” if agent got connected.

CALL

boolean

22

$sys.time

This variable will give the system time

SYSTEM

time

23

$call.cli.number

This variable will give the phone number

CALL

string

24

$call.cli.countrycode

This variable will give the country code of cli number

CALL

string

25

$call.cli.type

This variable will give the CLI Type of number. The type can be …

CALL

string

26

$call.dnis.number

This variable will give the phone number

CALL

string

27

$call.dnis.countrycode

This variable will give the country code of the number

CALL

string

28

$call.dnis.type

This variable will give DNIS type of number. The type can be …

CALL

string

29

$call.lastWebhookStatus

This variable will give the last webhook status of the call. The status can be …

CALL

boolean

30

$call.duration

This variable will give total call duration of a particular call

CALL

integer

31

$flow.syskey.rescheduledCall

This variable is use to forcefully set reschedule in case of outbound flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

string

32

$flow.syskey.reschedule_agent_call

This variable is use to forcefully set agent reschedule in case of dialer flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

String

33

$flow.syskey.reschedule_customer_call

This variable is use to forcefully set customer reschedule in case of dialer flow. Assign value as ‘yes’ if you want to forcefully reschedule a call.

SYSTEM

String

34

$call.agent.recordingUri

This variable will give URL of agent recording (if enabled for agent) stored.

CALL

String

35

$call.flow.recordingUri

This variable will give URL of recording for whole flow (if enabled in the flow) stored.

CALL

String

36

$call.play_and_record.recordingUri

This variable will give the URL of recording for play and record widget stored.

CALL

String

37

$call.agent_dialer.recordingUri

This variable will give the URL of agent recording in case of dialer flow where it is stored.

CALL

String

38

$call.ivr_recording.recordingUri

This variable will give the URL of the recording of IVR (Recording Widget) where it is stored.

CALL

String

39

$call.queue.recordingUri

This variable will give the URL of the recording of queue (if it is enabled in queue) where it is stored.

CALL

String

40

$flow.syskey.agentID

This variable will give the agent ID of agent who got connected.

SYSTEM

41

$flow.syskey.agent.attempt_number

This variable will give the attempt number of agent in case of Dialer Flow.

SYSTEM

42

$flow.syskey.agent.cli

This variable will give the DID number from which the call to agent was made.

SYSTEM

43

$flow.syskey.agent.cli.number

This variable will give only the number of CLI of agent

SYSTEM

44

$flow.syskey.agent.cli.country_code

This variable will give the country code of the CLI of agent

SYSTEM

45

$flow.syskey.agent.type

This variable will give the type of agent that got connected. The type can be dynamic or direct dial.

SYSTEM

46

$flow.syskey.loginType

This variable will give the login type of agent who got connected. The login type can be mobile phone, deskphone, landline, softphone.

SYSTEM

47

$call.agent.cdr

CALL

$flow.key.response_status

API call Success or Failure status

SUCCESS

$flow.key.response_status_code

Status Code for response(2XX)

200

$flow.key.response_duration

Duration in seconds for the API to return data

0.11

$flow.key.response_raw

Raw response received from server, null if empty

$flow.key.response_error

If API resulted in error, Boolean true or false

false

$flow.key.response_status

API call Success or Failure status

FAILED

$flow.key.response_status_code

Status Code for response

401, 200

$flow.key.response_status_type

Type of error, based on status code

Redirection

$flow.key.response_duration

Duration in seconds for the API to return data

0.11

$flow.key.response_raw

Raw response received from server, null if empty

{...}

$flow.key.response_error

If API resulted in error, Boolean true or false

true

$flow.key.error_reason

Reason for failure

SERVER_ERROR

Sr

Entity Type

KYC Type

Document Type

Is Mandatory?

1

Company

Proof of Identity

Certificate of Incorporation, GST Registration Certificate, TAN Allotment Certificate. DIN number in case of individual Directors

Any one

Proof of Address

Certificate of Incorporation, GST Registration Certificate, TAN Allotment Certificate. DIN Number in case of individual Directors

Any one

Proof of Signatory

Board Resolution or PoA for Authorised Signatory

Any one

Proof of Signatory Identity

Aadhaar Card, Passport, Driving License

Any one

Contract Document

For Pre-paid Account:

1. PO or Duly executed Order form

For Post-Paid Account

1. Soft Copy of MSA

2. Soft Copy of SOW

3. Soft Copy of Addendum

Any One

2

Individual

Proof of Identity

Aadhaar Card, Passport, Driving License

Any one

Proof of Address

Latest Electricity Bill, Passport, Aadhar Card, Bank Statement Passbook, Driving License

Any one

3

HUF

Proof of Identity

PAN card of HUF

Yes

Proof of Karta Identity

Aadhar Card, Passport, Driving License of Karta (any one)

Any one

Proof of Karta Address

Latest Electricity Bill, Passport, Aadhar Card, Bank Statement Passbook, Driving License

Any one

4

LLP/Partnrship Firm

Proof of Identity

Certificate of Partnership/Partnership Registration Certificate, PAN Card of the LLP/Firm, Certificate of Incorporation (for LLP), GST Registration Certificate

Any one

Individual Director/Passport: Aadhaar Card, Passport, DIN Number, Driving License, Individual Bank Account Passbook

Any one

Proof of Address

Latest Electriricty Bill, Lease Deed/Rent Agreement, TAN Number, Bank Account Statement Passbook. GST Registration documents, Registration documents with a Professional Body

Any one

5

Sole Propreitorship

Proof of Identity

We can ask for the personal identity proof of the Sole Propreitor. Driving License, Aadhar, Bank Passbook of Individual, Passport

Any one

Proof of Address

TAN Number, Latest Electricity BIll, Bank Account Statement Passbook. GST Registration documents

Any one

6

PSU

Prood of Identity

Can be the same as a Company as given above

Proof of Address

Can be the same as a Company as given above

7

Government Entities

(Need clarity on this. What kind of Government entities are we dealing with)