Outbound Dialler API Documentation

Dialler Make Call API

Use this API to initiate a Dialer Flow request.

Before sending a request, make sure to whitelist your IP through which you are sending an API requests in the whitelist section.

API URL: https://central.phonon.in/kairos-apis/outbounddialer/create

Request Parameters:

Payload:

{
	"api-version": "1.0",
	"security-id": "<64 character alphanumeric>",
	"flow-id": "<8 character alphanumeric>",
	"calls": [
		{
			"client-identifier": "<identifier, callback parameter>",
			"start-time": "2021-04-28T03:48:07.111Z+05:30", // ISO-8601 Timeformat
			"contact-numbers": [
				"918000XXXXXX", // Customer Numbers
				"918100XXXXXX", // Alternate customer number(s)
			],
			"keys": [
				{
					"name": "$flow.key.Name",
					"value": "Ankit Parihar"
				},
				{
					"name": "$flow.key.Language",
					"value": "English"
				}
			]
		}
	]
}

Request Parameters Explanation:

1. api-version: Use 1.0 to use the IN PRODUCTION or TEST to use the IN TESTING version of the outbound flow.

2. security-id: Get the security ID from the ‘Edit Flow’ page of any Outbound Flow

3. flow-id: Get the 8 characters alphanumeric Flow ID from the ‘Edit Flow’ page of any Dialer Flow

4. calls: Array. Each element in the array represents one call. You can have up to 500 calls in one request.

   1. client-identifier: Callback variable to uniquely represent this request.

   2. start-time: ISO-8601 Timestamp. The date cannot be of past. If time is past (and the date is today) the flow will be initiated immediately.

   3. contact-numbers: Array. Mobile numbers of the customer. You can provide alternate numbers of a customer and calls will be initiated to each number until one is connected in one attempt.

   4. keys: Array of Flow Variables. There’s no limit on how many flow variables can be provided.

      1. "name": "$flow.key.<variable>": Name of flow variable.

      2. "value": "Ankit": Value of the above flow variable.

Response:

1. Successful Response:
   Status Code: 200

   {
     "api-response-code": 200,
     "api-response-message": "Success",
     "request-id": "c46e46f4-dc58-4839-9483-f7dd9aac28a0",
     "call-details": [
       {
         "client-identifier": "2021-04-28T03:48:07.110Z",
         "phonon-uuid": "501c78ee-8d06-498e-8952-fce3495f326b"
       }
     ]
   }

a. Request ID: Unique Identifier for the whole request.

b. Phonon UUID: Unique Identifier for each call.

2. Important Error Response:

{
  "api-response-code": 500/401/201/202/301,
  "api-response-message": "Failure/IP Not Whitelisted/Checksum Repeated/Invalid Security ID/Invalid Flow ID",
}

1. IP Not Whitelisted 401 : Please whitelist your IP in the Whitelist section.

2. Checksum Repeated 201 : You can trigger the same API payload more than once. Please change at least one parameter. (Date-time, client-identifier, etc.)

3. Invalid Security ID 202 : Security ID is invalid. Please check the endpoint and security ID.

4. Invalid Flow ID 301 : Flow ID is invalid. Please check the endpoint and Flow ID.

5. Failure 500 : Any Failure scenario.

3. All Error Codes: