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Features

Benefits

PHONON

AVAYA

OZONETEL

1

Fully Cloud Based Platform

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.

  • No Maintenance

  • Pay Per Use

  • Work from anywhere

  • High Speed

  • Security

  • Allows seamless CRM Integration

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Hybrid Model

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Hybrid Model

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Inbound IVR

Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.

  • Basic

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  • Self Service

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  • Speech Recognition

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  • Call Transactions

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6

  • Voice Biometrics

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7

Cloud Based Recording (AI/ ML Integration)

Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention.

  • AWS

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  • Google Cloud

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  • Microsoft Azure

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10

Department of Telecommunications (DoT)

A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license.

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On Premise

Non - Compliant

11

CRM Integration

  • Marketing and Sales Automation

  • Improved Reporting.

  • Increased Productivity.

  • Better Customer Experience.

  • Detailed Customer Views.

  • Zoho

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12

Drag and Drop IVR

Build and modify complex IVRs without wiring a single line or code.

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13

Modes of Agent Login

  • Mobile

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14

  • Landline

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15

  • Softphone

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  • WebRTC

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  • Desktop

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18

Voice-to-text transcription

Help employees in the moment by providing real-time prompts based on spoken words or phrases.

Automatic transcriptions can help you maintain records or derive deep customer and performance insights.

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