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This document has been developed by Phonon Communications Pvt Ltd for the sole and exclusive use of the customer / prospective customer with whom this document is being shared. Further, this document has been provided by Phonon to the recipient in good faith and based on a request from the recipient for the same. This document is a confidential document and contains confidential product technology, workflow and commercial details that are for the sole usage of the intended recipients of this document. Recipients are advised not to share this document with any third party that is not the intended recipient of this document and neither to bring this document in full or parts into the public domain. Any unauthorized access may be brought to Phonon’s notice immediately. Phonon.io is free to take any legal action it deems necessary against any person or entity that violates this confidentiality agreement. Phonon is bound and governed by the rules of the state of Gujarat in India. In case you are not in agreement with the terms set in this clause or are not an intended recipient of this document, please destroy the document and intimate us of the same at info@phonon.io.

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Getting Started with Central

A Central Account gives you access to many different central products like Inbound IVR, Outbound Multicast, Outbound Dialer, Emergency Notification, Click to Call etc.

With a central Account you will be able create and test different type of flows, setup a call center suite, enable different channels of communication like SMS, Emails etc.

In order to create an account on central, you need to follow below steps :

1. Signing Up

Step 1 :

1. In order to sign up for phonon central, visit “https://central.phonon.in/authorization-server/user/signin”.

2. Click on ‘Sign Up’.

3. You need to enter the following details -

   1. Email : Your Email ID in form (Example : help@phonon.io). Please make sure the email address is accurate this will be the username for the account.

   2. Password : Password must contain eight characters, including one uppercase character, one lowercase character, one digit and one special character.

4. After entering password, again enter the same password to confirm.

5. Further click on Captcha for authentication purpose.

6. Read the Terms & Conditions and Click the box to agree to the Central Terms & Conditions

7. Click on ‘Submit’.

Step 2 :

1. Once you click on ‘submit’, a verification Email will be sent to you on your entered Email ID.

2. When you receive the email, click on Verify button or copy-and-paste the given URL in the browser. This helps you to log in securely.

   

3. Once you get verified, login to your central account using your Email ID and Password.

   

4. After login, you will be redirected to ‘Account Details Form'.

2. Account Details

As soon as you login for the first time or if your account details are not saved, you will be asked for some details which are as follows :

1. User Details

In user Details, you need to enter the following parameters -

1. Account Type : The account type can be

   1. Individual - If you are individual user of central

   2. Company - If you are part of any company who is a user of Phonon Central.

2. First Name : Enter your first name.

3. Last Name : Enter you last name.

4. Company Name : Enter the name of company in which you are currently working.

5. Sector : Enter the sector of your company. The sector can be telecom, IT etc.

6. Select Phone Number : Select the phone number type (mobile number or landline) and enter phone number for verification. [An OTP will be send to verify phone number ]

Once all details are filled and valid, click on ' Create' to save your details.

2. KYC Process

Once you have become a registered user of Phonon Central, you will have to complete your Know-Your-Customer (KYC) process for the account. If you do not complete your KYC, then you will not be able to use central’s features.

For completing the KYC formalities,

1. Click on you name mentioned on right top corner on central’s page.

2. Click on settings

3. Click on KYC and further click on edit.

4. Select Entity Type and upload documents basis your Entity Type. The list of documents based on your entity type is Here.

5. Further click on ‘submit' to submit the documents.

After you submit the documents, they will go for verification to our ‘support Team’.

Once the KYC documents are approved, you will receive Email for the same and you will also be able to see the same in the KYC section of settings page.

3. Billing Details

1. For Billing Details, you need to provide following details :

   1. Billing Name : Name on which billing will be made.

   2. Address : Address for billing purpose.

   3. GSTIN : A 15 digit long, Goods and Services Tax Identification Number (only for Indian Individual/Company )

   4. PAN : Permanent Account Number (only for Indian Individual/Company )

2. Click on ‘Update’ to save the details.