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What is Phonon Central ?

• Phonon Central is an all-in-one omnichannel self-service platform for building campaigns for communication. Campaigns can be for chatbot, inbound IVR, outbound calls, SMS, email. These
  campaigns can be customised by using our easy to use flow designer with the help of
  widgets.

• This will help businesses to provide First Interaction Resolution and uniform brand experience.

• Phonon Central integrates and partners with global AI and ML platforms such as Google Cloud and Amazon Web Services to provide AI-based speech-recognition and text-to-speech services for call center automation and Machine Learning based analysis to provide contextual customer service responses.

• This leads to better First Call Closure rates through self-service for customer service and marketing operations of large enterprises.

• ‌Phonon Central can be used by anyone - be it a large enterprise, a small/medium business, startups or individuals. They leverage our “Easy and On-the-Fly” implementation of:

  1. The omnichannel self-service platform, helps businesses provide First Interaction Resolution and uniform brand experience.

  2. Integration of AI/ML technologies of natural language, speech applications of global cloud platforms like Google Cloud, AWS, Avaya, IBM Watson by just inserting the cloud key.

  3. A visual design tool equipped with easy to use widgets that require minimal coding. Quickly perform administrative tasks, such as designing IVRs, configuring queues and adding agents, with clicks not code.

  4. Get full visualization of your campaigns and drill down into contextual data by a real-time dashboard. Phonon Central enables you to act faster.

  5. Flexible pricing and impacting business results let you achieve your business goals without the hassle of complicated pricing. Our Analytical tools will help you to uncover business opportunities previously hidden.