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Definition

Reschedule Call is on call feature. It is used by agents to schedule a call back to customer in future. This feature is used at the time of filling disposition when agent is on call with customer.

Eg : - If agent is calling for gold loan and customer told the agent to contact next month. In such type of scenarios, agent fills all details in disposition form and schedules call with relevant date and time. PFB the screenshot for illustration :

This feature can be used for masked number, custom number and unmasked number on outbound multicast/dialer and inbound calls.

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