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This report is used to view the performance of speech to text functionality based on each call request. The report contains the following details -

Sr No.

Column Name

Description

1

Flow ID

Unique ID of flow given by system at the time of creating the flow.

2

Flow Name

Name of the flow, given by the user at the time of creating the flow.

3

Phonon UUID

Unique ID generated by the system, for each call record

4

Request ID

Unique ID generated by the system, for each request. The request can be sent by either API, Email upload or Direct upload.

5

Attempt ID

Unique ID generated by the system for each attempt to call.

6

Widget Execution Time

Time taken to execute a particular widget (Timestamp in IST).

7

Widget Title

Name of the widget in which the NLP Engine was used.

8

Voice Activity Time

Time at which the end user’s voice is detected

9

Voice Inactivity Time

Time up to which the end user’s voice is detected.

10

Final Response Time

Time taken to give the final response of API request.

11

Attempt Number

Number of attempt after which the output was obtained

12

STT Response

Output obtained in the form of text after detection.

13

STT Detection Activity

Detection Activity detected. It can be

  1. Max_timeout : If the voice input of end user exceeds the ‘max time’ value (in widget) then this activity will be detected.

  2. Sil_Timeout : If no voice input of end user is detected then this activity will be detected.

14

STT Confidence Score

Confidence score (surety) of the speech detected.

15

STT Response Time

Time taken from voice inactivity detected to result fetched and moved to next mode in milliseconds.

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