Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Next »

Features

Benefits

PHONON

AVAYA

OZONETEL

1

Fully Cloud Based Platform

Cloud computing is the delivery of computing services—including servers, storage, databases, networking, software, analytics, and intelligence- over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale.

  • No Maintenance

  • Pay Per Use

  • Work from anywhere

  • High Speed

  • Security

  • Allows seamless CRM Integration

(tick)

❌

Hybrid Model

(tick)

Hybrid Model

2

Inbound IVR

Inbound IVRs allow incoming voice dialers to navigate a phone menu and receive the right information, perform automatic transactions and lookups, and find the right person to help. An inbound IVR captures user input in the form of decoded DTMF tones or, in modern IVR systems, speech recognition.

  • Basic

(tick)

(tick)

(tick)

3

  • Self Service

(tick)

(tick)

(tick)

4

  • Speech Recognition

(tick)

(tick)

(tick)

5

  • Call Transactions

(tick)

❌

(tick)

6

  • Voice Biometrics

❌

(tick)

❌

7

Cloud Based Recording (AI/ ML Integration)

Enterprises use the power of AI-driven cloud computing to be more efficient, strategic and insight-driven. AI can automate complex and repetitive tasks to boost productivity, as well as perform data analysis without any human intervention.

  • AWS

(tick)

(tick)

(tick)

8

  • Google Cloud

(tick)

❌

(tick)

9

  • Microsoft Azure

(tick)

❌

❌

10

Department of Telecommunications (DoT)

A new authorization has been introduced in Unified license guidelines/ agreement as “Audiotex/ Audio conferencing”. Service Providers providing Audiotex services on commercial basis, to other entity/entities, will be required to obtain license.

(tick)

On Premise

Non - Compliant

11

CRM Integration

  • Marketing and Sales Automation

  • Improved Reporting.

  • Increased Productivity.

  • Better Customer Experience.

  • Detailed Customer Views.

  • Zoho

(tick)

❌

(tick)

12

Drag and Drop IVR

Build and modify complex IVRs without wiring a single line or code.

(tick)

❌

(tick)

13

Modes of Agent Login

  • Mobile

(tick)

❌

(tick)

14

  • Landline

(tick)

❌

(tick)

15

  • Softphone

(tick)

❌

(tick)

16

  • WebRTC

(tick)

❌

(tick)

17

  • Desktop

(tick)

(tick)

(tick)

18

Voice-to-text transcription

Help employees in the moment by providing real-time prompts based on spoken words or phrases.

Automatic transcriptions can help you maintain records or derive deep customer and performance insights.

(tick)

(tick)

❌

  • No labels

This document has been developed by Phonon.io for the sole and exclusive use of the customer / prospective customer with whom this document is being shared. Further, this document has been provided by Phonon.io to the recipient in good faith and based on request from the recipient for the same. This document is a confidential document and contains confidential product technology, workflow and commercial details that are for the sole usage of the intended recipients of this document. Recipients are advised not to share this document with any third party that is not the intended recipient of this document and neither to bring this document in full or parts into the public domain. Any unauthorized access may be brought to Phonon.io’s notice immediately. Phonon.io is free to take any legal action it deems necessary against any person or entity that violates this confidentiality agreement. Phonon.io is bound and governed by the rules of the state of Gujarat in India. In case you are not in agreement with the terms set in this clause or are not an intended recipient of this document, please destroy the document and intimate us of the same at info@phonon.io.