Distributor List

Getting Started with Central

A Central Account gives you access to many different central products like Inbound IVR, Outbound Multicast, Outbound Dialer, Emergency Notification, Click to Call, etc.

With an account on Central, you will be able to create and test different types of flows, setup a call center suite, and enable different channels of communication like SMS, Emails, etc.

To create an account on Central, you need to follow below steps :

1. Signing Up

Step 1 :

1. To sign up for Phonon Central, visit “https://central.phonon.io/authorization-server/user/signin”.

2. Click on ‘Sign Up’.

3. You need to enter the following details -

   1. Email: Your Email ID in the form (example: help@phonon.io). Please make sure the email address is accurate this will be the username for the account.

   2. Password: It must contain eight characters, including one uppercase character, one lowercase character, one digit, and one special character.

4. After entering the password, again enter the same password to confirm.

5. Further, click on Captcha for authentication purposes.

6. Read the Terms & Conditions and Click the box to agree to the Central Terms & Conditions

7. Click on ‘Submit’.

Step 2 :

1. Once you click on ‘submit’, a verification Email will be sent to you on your entered Email ID.

2. When you receive the email, click on the Verify button or copy-and-paste the given URL into the browser. This helps you to log in securely.

   

3. Once you get verified, log in to your central account using your Email ID and Password.

   

4. After login, you will be redirected to the ‘Account Details Form'.

2. Account Details

As soon as you log in for the first time or if your account details are not saved, you will be asked for some details which are as follows :

1. User Details

In user Details, you need to enter the following parameters -

1. Account Type: The account type can be

   1. Individual - If you are an individual user of central

   2. Company - If you are part of any company who is a user of Phonon Central.

2. First Name : Enter your first name.

3. Last Name : Enter you last name.

4. Company Name : Enter the name of company in which you are currently working.

5. Sector : Enter the sector of your company. The sector can be telecom, IT etc.

6. Select Phone Number : Select the phone number type (mobile number or landline) and enter phone number for verification. [An OTP will be send to verify phone number ]

Once all details are filled and valid, click on ' Create' to save your details.

2. KYC Process

Once you have become a registered user of Phonon Central, you will have to complete your Know-Your-Customer (KYC) process for the account. If you do not complete your KYC, then you will not be able to use central’s features.

For completing the KYC formalities,

1. Click on you name mentioned on right top corner on central’s page.

2. Click on settings

3. Click on KYC and further click on edit.

4. Select Entity Type and upload documents basis your Entity Type. The list of documents based on your entity type is Here.

5. Further click on ‘submit' to submit the documents.

After you submit the documents, they will go for verification to our ‘support Team’.

Once the KYC documents are approved, you will receive Email for the same and you will also be able to see the same in the KYC section of settings page.

3. Billing Details

1. For Billing Details, you need to provide following details :

   1. Billing Name : Name on which billing will be made.

   2. Address : Address for billing purpose.

   3. GSTIN : A 15 digit long, Goods and Services Tax Identification Number (only for Indian Individual/Company )

   4. PAN : Permanent Account Number (only for Indian Individual/Company )

2. Click on ‘Update’ to save the details.