For Softphone
Following IPs, Domains & Ports needs to be whitelisted.
Policies Required
Please enable the following policies on the local IP address provided for each phone above.
Source | Destination | Service | Type | Protocol | Port |
---|---|---|---|---|---|
Agent SIP Device | SIP | BI-Directional | TCP(TLS) | 5061 | |
Agent SIP Device | RTP | BI-Directional | UDP | 10000-20000 | |
Agent SIP Device | <Your softphone’s STUN Server> Eg. /wiki/spaces/CB/pages/465928305 | CLASSIC STUN | BI-Directional | TCP | 3478 |
Remote Management
In order for us to provide any remote management support, please provide us the access to the configuration page of the Deskphone / Softphone for initial 60 days.
For WebRTC / WebPhone
WebRTC Requirements
Source | Destination | Service | Type | Protocol | Port |
---|---|---|---|---|---|
Agent SIP Device | SIP | BI-Directional | TCP(TLS) | 5061 | |
Agent SIP Device | RTP | BI-Directional | UDP | 30000-60000 | |
Agent SIP Device | WSS | BI-Directional | TCP | 8089-9000 | |
Agent SIP Device | CLASSIC STUN,TURN | BI-Directional | UDP | 3478 | |
Agent SIP Device | CLASSIC STUN,TURN | BI-Directional | TCP | 3478 |
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