What is Phonon Central ?

• Phonon Central is an all-in-one omnichannel self-service platform for building campaigns for communication. Campaigns can be for chatbot, inbound IVR, outbound calls, SMS, email. These
  campaigns can be customised by using our easy to use flow designer with the help of
  widgets.

• This will help businesses to provide First Interaction Resolution and uniform brand experience.

• Phonon Central integrates and partners with global AI and ML platforms such as Google Cloud and Amazon Web Services to provide AI-based speech-recognition and text-to-speech services for call center automation and Machine Learning based analysis to provide contextual customer service responses.

• This leads to better First Call Closure rates through self-service for customer service and marketing operations of large enterprises.

• ‌Phonon Central can be used by anyone - be it a large enterprise, a small/medium business, startups or individuals. They leverage our “Easy and On-the-Fly” implementation of:

  1. The omnichannel self-service platform, helps businesses provide First Interaction Resolution and uniform brand experience.

  2. Integration of AI/ML technologies of natural language, speech applications of global cloud platforms like Google Cloud, AWS, Avaya, IBM Watson by just inserting the cloud key.

  3. A visual design tool equipped with easy to use widgets that require minimal coding. Quickly perform administrative tasks, such as designing IVRs, configuring queues and adding agents, with clicks not code.

  4. Get full visualization of your campaigns and drill down into contextual data by a real-time dashboard. Phonon Central enables you to act faster.

  5. Flexible pricing and impacting business results let you achieve your business goals without the hassle of complicated pricing. Our Analytical tools will help you to uncover business opportunities previously hidden.

Getting Started with Central

A Central Account gives you access to many different central products like Inbound IVR, Outbound Multicast, Outbound Dialer, Emergency Notification, Click to Call etc.

With a central Account you will be able create and test different type of flows, setup a call center suite, enable different channels of communication like SMS, Emails etc.

In order to create an account on central, you need to follow below steps :

1. Signing Up

Step 1 :

1. In order to sign up for phonon central, visit “https://central.phonon.in/authorization-server/user/signin”.

2. Click on ‘Sign Up’.

3. You need to enter the following details -

   1. Email : Your Email ID in form (Example : help@phonon.io). Please make sure the email address is accurate this will be the username for the account.

   2. Password : Password must contain eight characters, including one uppercase character, one lowercase character, one digit and one special character.

4. After entering password, again enter the same password to confirm.

5. Further click on Captcha for authentication purpose.

6. Read the Terms & Conditions and Click the box to agree to the Central Terms & Conditions

7. Click on ‘Submit’.

Step 2 :

1. Once you click on ‘submit’, a verification Email will be sent to you on your entered Email ID.

2. When you receive the email, click on Verify button or copy-and-paste the given URL in the browser. This helps you to log in securely.

   

3. Once you get verified, login to your central account using your Email ID and Password.

4. After login, you will be redirected to ‘Account Details Form'.

2. Account Details

As soon as you login for the first time or if your account details are not saved, you will be asked for some details which are as follows :

1. User Details

In user Details, you need to enter the following parameters -

1. Account Type : The account type can be

   1. Individual - If you are individual user of central

   2. Company - If you are part of any company who is a user of Phonon Central.

2. First Name : Enter your first name.

3. Last Name : Enter you last name.

4. Company Name : Enter the name of company in which you are currently working.

5. Sector : Enter the sector of your company. The sector can be telecom, IT etc.

6. Select Phone Number : Select the phone number type (mobile number or landline) and enter phone number for verification. [An OTP will be send to verify phone number ]

Click on ' Create' to save your details.

2. KYC Process

Once you have become a registered user of Phonon Central, you will have to complete your Know-Your-Customer (KYC) process for the account. If you do not complete your KYC, then you will not be able to use central’s features.

For completing the KYC formalities,

1. Click on you name mentioned on right top corner on central’s page.

2. Click on settings

3. Click on KYC and further click on edit.

4. Select Entity Type and upload documents basis your Entity Type. The list of documents based on your entity type is Here.

5. Further click on ‘submit' to submit the documents.

   1. 

After you submit the documents, they will go for verification to our ‘support Team’.

Once the KYC documents are approved, you will receive Email for the same and you will also be able to see the same in the KYC section of settings page.

3. Billing Details

1. For Billing Details, you need to provide following details :

   1. Billing Name : Name on which billing will be made.

   2. Address : Address for billing purpose.

   3. GSTIN : A 15 digit long, Goods and Services Tax Identification Number (only for Indian Individual/Company )

   4. PAN : Permanent Account Number (only for Indian Individual/Company )

2. Click on ‘Update’ to save the details.