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At the end of this article, you will be able to configure a SIP Device from Phonon Central to the Softphone behind a Proxy. The article will also assist you with the softphone configuration process.
Configuring a Phonon Central SIP device with Softphone.
Here for the configuration, we are using the Zoiper Softphone and this critical document will help configure the Zoiper behind the Proxy towards Phonon Central.
Zoiper is a softphone application that allows you to place audio calls through your service provider. The application is supported on Windows, Mac, Android, and iOS. For the Zoiper configuration, firstly you should download the application from the website https://www.zoiper.com/en/voip-softphone/download/current , and select your operating system.
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Next, you should enter the chosen device information on the Zoiper application. Firstly, the Softphone Username and the Softphone Password.
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Once Once you proceed with login then enter the Phonon Central server Domain name to which the Zoiper application will connect.
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Now You can log in on Phonon Central and initiate the login. Once you initiate login you can get a call like the below image. You can answer the call and start the calling using Phonon Central.
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SIP RESPONSE CODES
SIP 401
It is sent by the server and means there is something wrong with the account credentials you configured.
Try to put your username in the "authentication username" field in the account options.
Contact your system administrator or Phonon Helpdesk team for more assistance.
SIP 403 / Bearer capability not authorized
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the request was unable to reach the Proxy server within the suitable amount of time;
when the response cannot reach you.
Make sure that a routing device/firewall is not blocking any ports used by Zoiper.
If the issue remains unaffected or if it did not exist before (appeared recently), you should contact your network administrator to check if any changes had been introduced to your network setup.
SIP 409 / Temporary failure
There is a temporary network failure. Please retry your request later or report the issue to your network administrator.
SIP 503 / Transport Failure
This error message is shown when Phonon Central is unable to process the request for some reason, for example when the service you are trying to use is unavailable.
Please make sure all account details and the server hostname are entered correctly.
SIP 504 / Gateway timeout / Recovery on timer expiry
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